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How long does a Barclaycard query take?
Mattowns
Posts: 23 Forumite
I bought some headphones from Studio in December. They arrived faulty, only the left side works and the item looks used. Studio have been unhelpful in regards to a return. They are not replying to my emails and when I ring them up they literally just stick me on hold forever and with calls costing 13p a minute it's just not worth it.
I started a Barclaycard query on 8th January but have not heard a single reply from them. How long does it usually take for a response? I just want my money back and Studio to collect their faulty item.
I started a Barclaycard query on 8th January but have not heard a single reply from them. How long does it usually take for a response? I just want my money back and Studio to collect their faulty item.
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Usually same day .
Covid Era long time i found .
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Would be better in banking or credit card section.Mattowns said:I bought some headphones from Studio in December. They arrived faulty, only the left side works and the item looks used. Studio have been unhelpful in regards to a return. They are not replying to my emails and when I ring them up they literally just stick me on hold forever and with calls costing 13p a minute it's just not worth it.
I started a Barclaycard query on 8th January but have not heard a single reply from them. How long does it usually take for a response? I just want my money back and Studio to collect their faulty item.
But just what query did you start with Barclaycard & how did you do it?Life in the slow lane0 -
I didn't even know this site had a credit card section.
To carry out a query I logged into my barclaycard account and clicked the Studio payment and selected 'I received goods that arrived damaged or not as described'.
I have never done this before but seeing as Studio don't seem all that interested in resolving the issue I thought I'd try it out.
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Who knows, but can say that ALL banks are extremely busy on the dispute side of things.
TBH, give them a ring, it will be far quicker.
But do not expect bank to refund and send the item back.Life in the slow lane0 -
Barclaycard have the worse customer service ever. They just don't reply most of the time. Embarass them on Twitter and you'll get a faster reply.0
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You should also try emailing through Resolver. Ignored if sending a normal email, many companies do reply this way as they know you're more likely to mean business0
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