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HSBC cheque scan in

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BARRY78
BARRY78 Posts: 2 Newbie
First Post
in Budgeting & bank accounts
When I use my tablet to try to scan in a cheque to HSBC, they ask for account, then amount, then the words Licence Expired appear, and it wont take a photograph.
Any advice?

Comments

  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Does your tablet have the app or are you opening internet banking?
    Most banks that enable you to scan cheques only let you use the app on a smartphone.
    If you have been able to do this previously with cheques - check that you have the most up to date software version on your tablet?
  • BARRY78
    BARRY78 Posts: 2 Newbie
    First Post
    Hi jones, I am using the HSBC app on my samsung galaxy tablet. It has worked, in May, July and August 2020. Software updated to November 2020, seems to e the latest.
    I wonder if HSBC have changed things at their end?. 
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