Statement from closed accounts- is this correct

dlpfan2019

Hi all,

Just been into Halifax to get some old statements from a closed account - less than 3 years old
They have printed them but they are just lists with income and outgoings amounts but no further details other than DFP or DFTR on them 
When I asked if it was possible to get the details of where they were paid to or received from they said the system purges this information and it was impossible for anyone to retrieve them due to the system they use

Surely that is not correct in this day and age? I assumed that all the details would be held and you would be able to get a full statement? Can anyone advise as will call them if it should be the case that you can and ask them to send them to me

eskbanker

https://www.halifax.co.uk/bankaccounts/help-guidance/common-enquiries/general-bank-account-enquiries.html states that you can access seven years worth of transactions if you choose to go paper-free, although it doesn't specify the exact level of detail - were you managing the account online on a paper-free basis?

5. Statements

Go paper-free

Online Banking lets you view your transactions for up to 7 years. Find out information in our paper-free section. You can also request a free paper statement if you have stopped paper statements and haven't previously received a paper copy.

Thrugelmir

See below.
https://www.halifax.co.uk/bankaccounts/closed-accounts.html#:~:text=You can request copy statements,you have closed your account.&text=In addition, if you're,receive it at that time.

Not an inbranch facility though. 

dlpfan2019

Thanks, I think that is the case when the account was still active - it was an online account I had
It being closed is the reason they have given for purging the data and have said its not recoverable- I just find it hard to believe 

dlpfan2019

Thrugelmir said:

See below.
https://www.halifax.co.uk/bankaccounts/closed-accounts.html#:~:text=You can request copy statements,you have closed your account.&text=In addition, if you're,receive it at that time.

Not an inbranch facility though. 

Thanks will give them a bell,
Wish they had just said that to me in branch!

kaMelo

dlpfan2019 said:

Thanks, I think that is the case when the account was still active - it was an online account I had
It being closed is the reason they have given for purging the data and have said its not recoverable- I just find it hard to believe 

I cannot categorically say either way, what I can do is that I had,opened, operated and closed accounts in branch only, paper statements and no online access. When I later opened another account and registered for online banking, all those branch account statements were present in my online inbox.
That would suggest the "purge" explanation is less than accurate.