A fairy tale about a utility company in far away lands (EDF)

[Deleted User]

So with just me, the mrs and a cat living in a fairly large but economical 2 bed house with gas central heating, our EDF bill came in today at £324 for 6 months usage. We pay £60 pm and have had a refund of over £100 so my monthly payments are exceeding my current usage. We have a smart meter installed by them and aswell as looking at the IHD everyday (and reading the LCD of the physical meter once a month) I also keep monthly records of usage.

I was happy with the bill and even more so the £100+ refund as I am at the end of the billing cycle.
I then saw the bottom of the bill where from next month they are increasing my payments from £60 to £339 PER MONTH! What do they think I am running? A boiler or a nuclear reactor!

I soon contacted them and requested I stay at £60 per month which they happily agreed to and they apologised for their computers over zelious calculations.

They tried this little trick 6 months ago so if I hadnt challenged them then, they would be refunding me £700 rather than £108.

Always read your bills!

Neil_Jones

Your direct debit is not your bill:

https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/

Also your IHD isn't your meter.

[Deleted User]

Neil_Jones said:

Your direct debit is not your bill:

https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/

Also your IHD isn't your meter.

I know on both counts. Technically speaking though, the IHD is driven by the meter.

I have edited my original post to avoid any more mis-conceptions.

melbury

I do like EDF as they are always extremely helpful and willing to resolve any queries promptly.