how long it takes to get in a queue for an operator getting longer and longer

oscarward

bap98189 said:

The ones that really annoy me are those that ask you to type in information like your account number, date of birth etc. but then as soon as you get through the operator asks for the exact same information. !!!!!!, why make me type it in if it isn't passed to the person who answers the call?

I did ask exactly that of a national bank operator when I finally got through, their response was that the info was on their screen but it was procedure to ensure that I hadn’t put the phone down while on hold and someone else had picked it up.

DCFC79

The music is what gets to me as its so repetitive.

IvanOpinion

The music is what gets to me as its so repetitive.

Jenni_D

The music is what gets to me as its so repetitive.

nyermen

The cynic in me says thats deliberate.  HSBC has had the same grainy poor recording for years.  Only one step up from a theremin.