Recover Credit Balance & Compensation From Utility Point

greyteam1959

Totally fed up of trying to recover my credit balance of £90.74 from Utility Point.
I have tried all the 'nice' ways now.
Which would be the best route now, Money Claim Online or Small Claims Court ??

matelodave

Have to tried the obvious way first -  an official written complaint (rather than lots of whinging on the phone) and then after eight weeks going to the Ombudsman.

greyteam1959

matelodave said:

Have to tried the obvious way first -  an official written complaint (rather than lots of whinging on the phone) and then after eight weeks going to the Ombudsman.

I don't do 'whinging on the phone'.
All done by email.

Ectophile

greyteam1959 said:

Totally fed up of trying to recover my credit balance of £90.74 from Utility Point.
I have tried all the 'nice' ways now.
Which would be the best route now, Money Claim Online or Small Claims Court ??

That's the same thing, under two different names.

greyteam1959

Ah right.
Never had to resort to this type of thing before.

jamesperrett

Have you tried Resolver? I've also heard that an email to Christina.clifford@utilitypoint.co.uk also works.

greyteam1959

Just received my £90.74 credit balance refund plus £30 automatic compensation.
Just one more day & I would have received another £30 compensation.
1 X Facebook conversation
4 X emails to Utility Point

1 X email to Christina.clifford@utilitypoint.co.uk 
I don't know what worked but it is most annoying to have to fight tooth & nail to get a credit balance refunded.
Utility Point ??
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