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High dual fuel bills 1 bed flat

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  • Robin9
    Robin9 Posts: 13,156
    Part of the Furniture 10,000 Posts Name Dropper
    Forumite
    annegler said:

    ....................... Not sure if they changed his meters as well. I will get him to check. ............
    If when he has changed suppliers it would not normally be the case that the meters themselves would be changed.

    Has he actually had any bills ?  If so are those based on ACTUAL rather than ESTIMATED readings.

    Just because the meters were originally Smart  it doesn't mean that they still are and the process relies on your son reading the meters at least monthly otherwise the supplier is just guessing - sometimes too high, sometimes too low.
    Never pay on an estimated bill. Always read and understand your bill
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