Xbox voucher non refundable

Vob123

I bought a voucher for Xbox as a Christmas present but got the wrong one as the names are very similar. I took it back to Tesco the next day who said it was non refundable. I complained to their online customer services that there are no notices prior to purchase that say this. They say there is a note on your receipt (after you have bought it!) and a notice at the cigarette kiosk (which is downstairs and nowhere near the product!). Had this been clear, I would have not bought it, clarified the one I needed first. However, there is no indication on any vouchers stall or area in store that alerts customers to this. I have asked Tesco to review this policy but they repeatedly say that is their policy. How can I progress this complaint as I think it is not right and poor sales practice?

KatrinaWaves

Was there anything saying it was refundable? As standard, purchases in shops are not refundable unless stated otherwise. Vouchers are no exception.

JJ_Egan

As above no law says you are entitled to a refund .

But it is worth a  complaint higher up the chain on what you call poor sales practice .

Vob123

Not sure where to go after several complaints to Tesco. Any ideas?

born_again

Vob123 said:

Not sure where to go after several complaints to Tesco. Any ideas?

Sell it on ebay.

Vob123

The issue isn't about me having the voucher or getting a refund. The issue is that there is no information or warning to shoppers before they buy. that is what I think needs resolving, maybe with appropriate notices where the vouchers are.

[Deleted User]

But as vouchers are no different to any other product, that would mean having a notice above every single product.

davidmcn

Vob123 said:

maybe with appropriate notices where the vouchers are.

There's no requirement for them to do that. In any event, people would just start complaining that the notices weren't sufficiently prominent, or were obscured by something else, or they didn't specifically have their attention drawn to the notices when they reached the checkout...
If you want to know the details of Tesco's returns policy (including any rules for certain types of product), it's hardly hidden away - it's explained on their website here: https://www.tesco.com/help/returns-policy/

powerful_Rogue

Vob123 said:

The issue isn't about me having the voucher or getting a refund. The issue is that there is no information or warning to shoppers before they buy. that is what I think needs resolving, maybe with appropriate notices where the vouchers are.

Tesco have done nothing wrong. Legally all purchases in store and not returnable for change of mind. However, stores have polices that go above and beyond what the law says.

Did you look at the stores return policy, or just presume it applied to everything?

[Deleted User]

Just sell it on, and get over it. 

DiddyDavies

Vob123 said:

The issue isn't about me having the voucher or getting a refund. The issue is that there is no information or warning to shoppers before they buy. that is what I think needs resolving, maybe with appropriate notices where the vouchers are.

I'm going to have to disagree with that comment.
There is absolutely loads of information available to people advising them of their rights when buying goods and anyone who has access to the internet can very easily find this information.
For example:
I want to return my goods, what are my consumer rights? (which.co.uk)

You can only return store-bought non-faulty goods for an exchange or refund if the retailer has a returns policy. 

Your refund rights explained | money.co.uk

If you’ve bought something in a shop but got home and changed your mind, you’re not automatically guaranteed to get a refund. Retailers each have their own policy on unwanted goods. Some give a full refund and others might just offer an exchange or gift voucher, but these are both goodwill gestures. Legally they don’t even have to do that.