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When a freebie for entering a competition turns out not to be free
Comments
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In the spirit of money saving for those who want their money back.......I sent an email to JTI UK Customer Services to tell them and got the following...
LONUKCON@jti.com
Thank you for getting in touch with us. I am sorry to hear that you had to pay a postage charge before receiving your #IGiveAButt Stub Tidy. Our partners at Clarion Communications, who ran the giveaway on our behalf, have informed me that the incorrect postage was applied to your envelope. I have asked them to get in touch with you directly to arrange for this charge to be reimbursed.
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I paid too, wondered why I got it 🤣2020 wins: Petsafe Smart Feeder, Family ticket to Hot Wheels Monster Trucks Live, Iconic Mascara, Maleficent DVD, Hemline Thimble Desk Organiser, Product of the Year Goody Bag, Inside Soap £50, Florette Salad, Midway DVD, Red Dwarf Bluray, Sponsor a Swan, Cosmo Subscription, Lavendar Plants, Core Balance Dome Balance Trainer, Yoga Fitness Mat, TV Choice £200
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I have joined the club so have e mailed them too0
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Their response when I tweeted:
The #IGiveAButt Stub Tidy was sent out as part of a competition held in September aimed at existing adult smokers, as per the T&Cs. If you have been asked to pay an ‘underpaid item charge’ on delivery, please contact our UK Consumer Services team at consumer@jti.com
"Knowledge will give you power, but character respect" ~ Bruce Lee4 -
Yes, I've emailed too. Has anyone received a response yet?0
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I had this this morningKatykate72 said:Yes, I've emailed too. Has anyone received a response yet?Thank you for getting in touch with us. I am sorry to hear that you had to pay a postage charge before receiving your #IGiveAButt Stub Tidy. Our partners at Clarion Communications, who ran the giveaway on our behalf, have informed me that the incorrect postage was applied to your envelope. I have asked them to get in touch with you directly to arrange for this charge to be reimbursed.
Kind regards,
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I've sent off an email now aswell.Wins:
Mar 23 - Ridge WalletMar 23 - Blackpool family trip
Dec - Klean Kanteen water bottle
Nov - TWS1 Edifier headphones1 -
just had an email I can have a cheque or paypal2
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Ah great result. I did get an automated email saying they had a large backlog of emails and I should be responded to soon. I bet they wished they'd put the right amount of postage on their freebie now
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Just got this response:
Thank you for getting in touch with us. I am sorry to hear that you had to pay a postage charge before receiving your #IGiveAButt Stub Tidy. Our partners at Clarion Communications, who ran the giveaway on our behalf, have informed me that the incorrect postage was applied to your envelope. I have asked them to get in touch with you directly to arrange for this charge to be reimbursed.
Wins:
Mar 23 - Ridge WalletMar 23 - Blackpool family trip
Dec - Klean Kanteen water bottle
Nov - TWS1 Edifier headphones0
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