When a freebie for entering a competition turns out not to be free

pjsaville999

In the spirit of money saving for those who want their money back.......I sent an email to JTI UK Customer Services to tell them and got the following...

LONUKCON@jti.com

Thank you for getting in touch with us. I am sorry to hear that you had to pay a postage charge before receiving your #IGiveAButt Stub Tidy. Our partners at Clarion Communications, who ran the giveaway on our behalf, have informed me that the incorrect postage was applied to your envelope. I have asked them to get in touch with you directly to arrange for this charge to be reimbursed.

Annaeliz

I paid too, wondered why I got it 🤣

janE1956

I have joined the club so have e mailed them too

RavenRae

Their response when I tweeted:
The #IGiveAButt Stub Tidy was sent out as part of a competition held in September aimed at existing adult smokers, as per the T&Cs. If you have been asked to pay an ‘underpaid item charge’ on delivery, please contact our UK Consumer Services team at consumer@jti.com

Katykate72

Yes, I've emailed too. Has anyone received a response yet?

janE1956

Katykate72 said:

Yes, I've emailed too. Has anyone received a response yet?

I had this this morning

Thank you for getting in touch with us. I am sorry to hear that you had to pay a postage charge before receiving your #IGiveAButt Stub Tidy. Our partners at Clarion Communications, who ran the giveaway on our behalf, have informed me that the incorrect postage was applied to your envelope. I have asked them to get in touch with you directly to arrange for this charge to be reimbursed.

 

Kind regards,

 

pavers

I've sent off an email now aswell.

janE1956

just had an email I can have a cheque or paypal 

Katykate72

Ah great result. I did get an automated email saying they had a large backlog of emails and I should be responded to soon. I bet they wished they'd put the right amount of postage on their freebie now 

pavers

Just got this response:

Thank you for getting in touch with us. I am sorry to hear that you had to pay a postage charge before receiving your #IGiveAButt Stub Tidy. Our partners at Clarion Communications, who ran the giveaway on our behalf, have informed me that the incorrect postage was applied to your envelope. I have asked them to get in touch with you directly to arrange for this charge to be reimbursed.