Chargeback Process

[Deleted User]

ghazghaz said:

I thought i would post an update.
45 days have passed since my credit card company acknowledged my request for chargeback. The hotel has not objected during that time so i have my moneyback
I would just like to say to farfetch and MEM62 these forums are for members to help each other, so please, stop acting like trolls 

Giving you factual advice that might not be what you want to hear is not trolling. Posting that you're right and that you deserve a refund and whatever else is for Facebook.

born_again

ghazghaz said:

I thought i would post an update.
45 days have passed since my credit card company acknowledged my request for chargeback. The hotel has not objected during that time so i have my moneyback
I would just like to say to farfetch and MEM62 these forums are for members to help each other, so please, stop acting like trolls 

DO NOT take it as read that just because you have not heard from the bank after 45 days the refund will stay. As it can take a while for them to pick up rejections due to the amount of chargeback caused by Covid.
For each one that gets rejected, as a guide you are looking at the person picking it up having to spend at least a hour dealing with it. Then chances are it will go to someone else either to call you or send a letter.
Best bet give them a ring, ask for the team dealing with disputes (not the front line as they will not know & will no doubt say "Ah it's over 45 days it's OK") as other systems need to be checked Visa/Mastercard, not banks own. To find out if it has been rejected.

Acemoneysaver17

Hi have just come back from the Canaries and noticed that we have been charged twice for a meal. Bank has told me to contact the restaurant but I can’t find an email address or website for them on Facebook only a phone number. I can claim after 30 days and if I prove I have tried to contact them…..

 Should I try and phone them would rather email but there are lots of restaurants called la Taberna on Lanzarote. It’s not for a fortune but it’s the principle of it! 

Any ideas? Thank you 

[Deleted User]

Have a look on Google, rather than just Facebook.

dcfc67

sometimes my online credit card shows 2 payments, (one is pending) but next day it has disappeared

born_again

Acemoneysaver17 said:

Hi have just come back from the Canaries and noticed that we have been charged twice for a meal. Bank has told me to contact the restaurant but I can’t find an email address or website for them on Facebook only a phone number. I can claim after 30 days and if I prove I have tried to contact them…..

 Should I try and phone them would rather email but there are lots of restaurants called la Taberna on Lanzarote. It’s not for a fortune but it’s the principle of it! 

Any ideas? Thank you 

Did you notice any issues making payment? Was it a Chip/Pin or contactless?

Acemoneysaver17

I think we tried contactless first and it appeared not to work. The bank had declined our card when we arrived after we paid for the hire car and had to go through security questions to reactivate it. This was the first transaction after this. Have tried Googling the restaurants website with no success and even asked on a Facebook page but can’t find an email address. 

MEM62

ghazghaz said:

I would just like to say to farfetch and MEM62 these forums are for members to help each other, so please, stop acting like trolls 

Definition of troll according to the Cambridge Dictionary "someone who leaves an intentionally annoying or offensive message on the internet, in order to upset someone or to get attention or cause trouble"

My post was was none of these.  You were asked a question by another poster so that they could assist with your original enquiry.  You did not answer and I put forward the suggestion that you may not have had the insurance coverage they were referring to.  Travel insurance could have been a more straightforward and stress free route to solving your problem.  How you can determine that to have the intent to upset, get attention or cause trouble is beyond me.