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Pure Planet
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I switched to Pure Planet, on the bill we received today it shows:
Payment received on 19 Oct 2020 CR £174.10
Payment received on 18 Nov 2020 CR £174.10
Payment received on 18 Dec 2020 CR £174.10
Balance before spend CR £522.30
Total new spend this period £785.97
Account Balance DR £263.67
100 % Green. (18 Oct 2020 - 17 Dec 2020)
Energy Charges for Meter .......
18 Oct 2020 8357.7 Opening Estimate
18 Nov 2020. 11076.0 Customer Reading
18 Dec 2020 13913.0 Customer Reading
Energy Used 555.3 kWh @ 13.2000 p/kWh £733.30
Monthly membership fee (standing charge) £15.24
Total Electricity Charges £748.54
Subtotal of charges before VAT £748.54
VAT @ 5% on £748.54 £37.43
Total Charges for this bill £785.97
We had a smart meter with our last provider and Pure Planet have been unable to access the smart meter which is why we submitted meter readings this is very scary. I would like to discuss this with Pure Planet, but it seems impossible to talk to anyone, there is no telephone number or customer care.
Payment received on 19 Oct 2020 CR £174.10
Payment received on 18 Nov 2020 CR £174.10
Payment received on 18 Dec 2020 CR £174.10
Balance before spend CR £522.30
Total new spend this period £785.97
Account Balance DR £263.67
100 % Green. (18 Oct 2020 - 17 Dec 2020)
Energy Charges for Meter .......
18 Oct 2020 8357.7 Opening Estimate
18 Nov 2020. 11076.0 Customer Reading
18 Dec 2020 13913.0 Customer Reading
Energy Used 555.3 kWh @ 13.2000 p/kWh £733.30
Monthly membership fee (standing charge) £15.24
Total Electricity Charges £748.54
Subtotal of charges before VAT £748.54
VAT @ 5% on £748.54 £37.43
Total Charges for this bill £785.97
We had a smart meter with our last provider and Pure Planet have been unable to access the smart meter which is why we submitted meter readings this is very scary. I would like to discuss this with Pure Planet, but it seems impossible to talk to anyone, there is no telephone number or customer care.
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Comments
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SPlatten said:18 Oct 2020 8357.7 Opening EstimateSPlatten said:Energy Charges for Meter .......18 Oct 2020 8357.7 Opening Estimate
18 Nov 2020. 11076.0 Customer Reading
18 Dec 2020 13913.0 Customer Reading
Energy Used 555.3 kWh @ 13.2000 p/kWh £733.30SPlatten said:Pure Planet have been able to access the smart meter which is why we submitted meter readings0 -
Sorry, fixed my mistake, it should have read "Pure Planet have been unable", unfortunately these days most of the suppliers are now going paperless and I haven't kept records of readings that have been given.0
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Have you overlooked the decimal point on the meter?0
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No, pure planet only want significant digits nothing after the decimal and I was careful to give the right readings.
The main issue is that there is no customer support or anyone to talk to.0 -
There was a similar post recently - possibly a) you've missed the decimal point or b) you've read the wrong screen on the meter. or c) you're using a lot of energyNever pay on an estimated bill. Always read and understand your bill0
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SPlatten said:The main issue is that there is no customer support0
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Have you tried it? There is no one to talk to its 100% automated.0
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@SPlatten I've had similar issues which were only (semi) resolved after switching to Igloo Energy (who are infinitely more helpful). I finally managed to get a comprehensive response from them after I raised a formal complaint through their app, but I'm still waiting for them to refund over £500 that they overcharged us due to their inaccurate estimated meter readings.
PP only agreed to correct my closing meter readings after Igloo raised a meter reading dispute on my behalf. Personally, I'd recommend switching away if you can - your new supplier would be able to confirm your accurate meter readings and should be able to get PP to agree the changes, too.0 -
Already done, I signed up to People's Energy.0
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