Hotmail password problems

SteveQ

I am having problems getting Thunderbird to accept my new Hotmail password

It previously accepted the old one

I can log in to my hotmail account via Webmail (outlook,com) and have got my 2 android devices to accept the new password

But Thunderbird won't accept it - telling me "Sending of password for user ********* did not succeed. Mail server pop3.live.com responded: Logon failure: unknown user name or bad password" - (Yes I use pop3 !)

I have cut and pasted the new password from a txt file and the case is correct as well.

Why is this and what's the solution ?

Neil_Jones

This is almost always caused by two step authentication.

You can generate app passwords to use instead:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

aerostar

Check the account server settings as to whether the password should be sent as normal or encrypted and the connection security settings are correct (TLS/SSL etc)
also
Try removing the original password
tools -options - security -passwords - saved passwords - show passwords look for your hotmail entries and remove
close thunderbird and restart - you should be prompted to enter password as a clean entry.

debitcardmayhem

As @Neil_Jones says thats what I had to do. Oh and Yahoo also does similar but they keep asking ad nauseam.

SteveQ

aerostar said:

Check the account server settings as to whether the password should be sent as normal or encrypted and the connection security settings are correct (TLS/SSL etc)
also
Try removing the original password
tools -options - security -passwords - saved passwords - show passwords look for your hotmail entries and remove
close thunderbird and restart - you should be prompted to enter password as a clean entry.

I did all of this and was asked to input my new password and it still didn;t accept it

I ended up creating a new IMAP Thunderbird Account - using my credentials already accepted by android and it worked

I left the old POP3 account in place and the password was overwritten in both accounts

I then deleted the new IMAP account - leaving the POP3 - Which now works

a glitch ?

SteveQ

And now one of my android devices won't accept the new password

What is going on here ?

Neil_Jones

Do you have two step authentication/verification or not?

If you do, you need to set up an app password, please see the link I've posted, and use that on all your devices.

SteveQ

Neil_Jones said:

Do you have two step authentication/verification or not?

If you do, you need to set up an app password, please see the link I've posted, and use that on all your devices.

No - do I need it ?

SteveQ

OK I have set up 2 step authentication and it now works on both Android devices and my laptop

many thanks

SteveQ

The problem appears to be that the Hotmail password and MS password are no longer one and the same !