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EFL Championship Team Home Games Season Ticket Refund
14 replies
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6 posts

Hi, I'm hoping I'm in the right area here but really need advice on how to handle this.
We have been season ticket holders to a championship football team for years. In the 19/20 season we agreed to accept a reduction on the 20/21 ticket and tv screening to the club TV channel to enable us to watch the team home games from the comfort of our home. In Sept 2020 we had the option to get a refund which we opted for and were advised we are in the queue and that the TV service would remain until the refund was processed. Well, in November 2020 the TV code was revoked and we still await a refund, as do hundreds of other fans (I know this from the Facebook groups, many are complaining) on emailing to chase we are just told we are in a queue.
Upon speaking to friends it seems the rival team to the area (also EFL Championship) have been forthcoming in refunding fans, they have done that on a monthly basis for each home game which could not be attended - makes perfect sense to me.
We were told not to cancel direct debits as it would invalidate the season ticket (of which we have no benefits of), so a payment was still taken in December. I am extremely frustrated now as I really feel we are being taken for mugs, will we ever see our money again? How are we best to challenge them, I have emailed today saying if I do not have a refund by the end of the week, I will be seeking further advice from the omsbudman, but I haven't a clue on how to do this - HELP PLEASE!
We have been season ticket holders to a championship football team for years. In the 19/20 season we agreed to accept a reduction on the 20/21 ticket and tv screening to the club TV channel to enable us to watch the team home games from the comfort of our home. In Sept 2020 we had the option to get a refund which we opted for and were advised we are in the queue and that the TV service would remain until the refund was processed. Well, in November 2020 the TV code was revoked and we still await a refund, as do hundreds of other fans (I know this from the Facebook groups, many are complaining) on emailing to chase we are just told we are in a queue.
Upon speaking to friends it seems the rival team to the area (also EFL Championship) have been forthcoming in refunding fans, they have done that on a monthly basis for each home game which could not be attended - makes perfect sense to me.
We were told not to cancel direct debits as it would invalidate the season ticket (of which we have no benefits of), so a payment was still taken in December. I am extremely frustrated now as I really feel we are being taken for mugs, will we ever see our money again? How are we best to challenge them, I have emailed today saying if I do not have a refund by the end of the week, I will be seeking further advice from the omsbudman, but I haven't a clue on how to do this - HELP PLEASE!
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Replies
― Daniel Crosby
It may be interesting as to what section 75 support this would off as you are not able to attend if this is the case.
As for continued support, if a neigbouring club is refunding its fans, I would vote with my feet with regard future support.
Defibrillators Cannot Cure a Heart Attack!
What have the club said? I think some clubs are in a real mess financially. Not Wednesday is it?
31/12/17 Mort 59815 BT 16730
07/04/20 Mort 49208 BT 15721
28/07/20 Mort 47387 BT 12634
14/11/20 Mort 45905 BT 10134
Sealed Pot Challenge 14 Number 17
31/12/17 Mort 59815 BT 16730
07/04/20 Mort 49208 BT 15721
28/07/20 Mort 47387 BT 12634
14/11/20 Mort 45905 BT 10134
Sealed Pot Challenge 14 Number 17
If you technically owe them money e.g. you agreed to pay for the season ticket by finance, expect to see various legal threats, fees etc on top eventually ending up with a CCJ
In the case of potential administration, do you know whether there has been any ring-fencing of ST funds? This has been known previously to protect fans.