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PCR Test refund refusal trom ExpressTest.(Edinburgh Airport).

I paid ExpressTest £160 for a PCR test for my wife and I. Ryanair have cancelled our flights therefore we dont require the tests.
Express test refuse to give us a refund of our money they say they can only give us a voucher to be re-used within 12  months.
A voucher is no good to us we need our money refunded. Does this mean they get our £160 for doing nothing.

Comments

  • I paid ExpressTest £160 for a PCR test for my wife and I. Ryanair have cancelled our flights therefore we dont require the tests.
    Express test refuse to give us a refund of our money they say they can only give us a voucher to be re-used within 12  months.
    A voucher is no good to us we need our money refunded. Does this mean they get our £160 for doing nothing.
    Express Test are not responsible for whether Ryan Air will actually provide you with a flight, their obligation ends by giving you a test. I doubt in the current climate that travel insurance would cover the cost of your test due to the cancelled flight.

    Their offer of a voucher is more than what you could expect. They are not responsible for how you spend your money though.
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    If you wish to travel in the near future a PCR test may well still be a requirement to gain entry to your proposed destination. 
  • eskbanker
    eskbanker Posts: 35,277 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    The cancellation policy in their Ts & Cs seem clear that they'll issue a voucher, not a refund, in the event of customer cancellation:

    5.2. Cancelling your test.

    5.2.1 We do not offer refunds on test appointments that are cancelled within 72 hours of your test time. 

    5.2.2 Even though you do not have a legal right to change your mind (see Clause 5.1), for test appointments that are cancelled more than 72 hours in advance we will on request, issue a CDL Covid-19 testing voucher for use at any of our testing centres within a period of 12 months from the date of your test (subject to availability).

  • Westin
    Westin Posts: 6,211 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    The credit voucher seems a fair offer.
  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    There is no breach of contract by ExpressTest, so no entitlement to a refund. I cannot understand why you think you are entitled to one?
    No free lunch, and no free laptop ;)
  • Hasbeen
    Hasbeen Posts: 4,404 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 12 January 2021 at 12:31PM
    I paid ExpressTest £160 for a PCR test for my wife and I. Ryanair have cancelled our flights therefore we dont require the tests.
    Express test refuse to give us a refund of our money they say they can only give us a voucher to be re-used within 12  months.
    A voucher is no good to us we need our money refunded. Does this mean they get our £160 for doing nothing.
    OP. Take the generous offer of the voucher.

    No one is sure what will happen in the next 12 months?

    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    1,000 Posts First Anniversary Photogenic Name Dropper
    edited 12 January 2021 at 3:19PM
    Yep agree with others - you got what you paid for - no breech of contract - no refund due. Understandably annoying but take the offer on the plate.  
    Edited to add - you might not have got what you paid for after Re-reading but advice still stands as per t’s and c’s. 
  • Not their fault, so you're not entitled to a refund. They didn't cancel the flight.
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