EastarJet Korean Airline No Refund

95bensmith

Hi - I booked a flight from Korea to Japan with EastarJet January 2020 for travel in May20, obviously this did not go ahead. I was contacted by the airline on 22nd April saying I would get a refund saying it would take between 1-3 months. By 22nd July I still hadn’t heard anything. I kept emailing them but have had no response. The 120 day limits on section 75 has now passed so I am unable to claim the money back this way. I have also contacted my travel insurance provider but they are not dealing with any COVID related claims. 

I heard that EastarJet are in financial difficulty so that’s why they are being extremely slow with refunds mIs there anyway I can claim my money back? 

NottinghamKnight

The 120 day rule applies to chargeback, not section 75, speak to your card provider ad raise a claim. 

Alan_Bowen

Even more important now as they have announced they are going into receivership!

95bensmith

NottinghamKnight said:

The 120 day rule applies to chargeback, not section 75, speak to your card provider ad raise a claim. 

I raised a claim with Tesco credit card and they said because 120 days had passed they can’t do anything regarding section 75 or claim back. Im unsure of all the rules around credit cards, what should I say to the bank for them to look into it further?

Westin

Call Tesco Bank again and see if you can talk to an advisor that knows what they are doing.  It is a Section 75 claim you should now be pushing for.  See link at bottom of this page for more information (under How this site works).

NottinghamKnight

95bensmith said:

NottinghamKnight said:

The 120 day rule applies to chargeback, not section 75, speak to your card provider ad raise a claim. 

I raised a claim with Tesco credit card and they said because 120 days had passed they can’t do anything regarding section 75 or claim back. Im unsure of all the rules around credit cards, what should I say to the bank for them to look into it further?

As Westin says raise it again and if they refuse to act ask to be escalated to a supervisor, you could also raise a complaint on the basis of being misled on your first call which may well lead to an offer of a small amount of compensation.

95bensmith

Thanks everyone for your help. I’ll phone them back tomorrow. What am I entitled to with section 75? Sorry new to all this (I have read the link at the bottom of the page) but any description in lay mans terms would be useful! Thanks I’m advance 

NottinghamKnight

Section 75 makes the card provider jointly liable with the retailer for breach of contract in this case failure to supply the stated goods/ services. If you get resistance then say you want to raise a formal complaint, that may push things forward or it may not, but they have 8 weeks to then investigate your complaint before you can go to the regulator. Regulator investigations typically cost the card companies money so they try and avoid these.
Also what were the flight costs - section 75 would only apply for items that cost more than £100 so if the value is less then you are probably out of luck.

95bensmith

NottinghamKnight said:

Section 75 makes the card provider jointly liable with the retailer for breach of contract in this case failure to supply the stated goods/ services. If you get resistance then say you want to raise a formal complaint, that may push things forward or it may not, but they have 8 weeks to then investigate your complaint before you can go to the regulator. Regulator investigations typically cost the card companies money so they try and avoid these.
Also what were the flight costs - section 75 would only apply for items that cost more than £100 so if the value is less then you are probably out of luck.

Thanks very much. Flights were about £150

NottinghamKnight

95bensmith said:

NottinghamKnight said:

Section 75 makes the card provider jointly liable with the retailer for breach of contract in this case failure to supply the stated goods/ services. If you get resistance then say you want to raise a formal complaint, that may push things forward or it may not, but they have 8 weeks to then investigate your complaint before you can go to the regulator. Regulator investigations typically cost the card companies money so they try and avoid these.
Also what were the flight costs - section 75 would only apply for items that cost more than £100 so if the value is less then you are probably out of luck.

Thanks very much. Flights were about £150

Each element (ie individual flight) has to be >£100 so not sure if that is a problem, and could be why Tesco refused before but they should have explained that. 

Westin

EastarJet have now been placed under Court receivership.
https://en.yna.co.kr/view/AEN20210115008200315
The Yonhap local news agency has several articles on the airlines troubles. 
https://en.yna.co.kr/index
You might wish to print copies or give links to your credit card company to aid and support your S75 claim.