Iphone PIN

gt568

My mother is elderly and forgetful.....we bought her an iphone and she's put a 6 digit pin number on it....now she can't remember it!

Is the phone useless now?  We didn't back it up on a computer we formatted it over wifi and her ipad is fine.

She's now distraught!

Browntoa

Only people who can is Apple.

This is their suggestion

https://support.apple.com/en-gb/HT204306

gt568

I don't know if that will work because I didn't back it up for her.  Regretting that now.

Jon_01

If you have proof of purchase then Apple will help, you'd need to go to a store when they reopen I don't think they do this over the phone.
If not, it's a brick.

JamoLew

pretty sure an elderly and forgetful person wont have that much irreplaceable data stored on it.

Just factory reset it

Chino

JamoLew said:

pretty sure an elderly and forgetful person wont have that much irreplaceable data stored on it.

and, if they have, will have forgotten what it was anyway.

I'll get my coat.

Browntoa

If it was logged into an Apple account when it was set up I thought you could connect to a pc and reset via iTunes ( or whatever they use now ) 

Alter_ego

Try using her date of birth, marrige, other memorable dates

gt568

Browntoa said:

If it was logged into an Apple account when it was set up I thought you could connect to a pc and reset via iTunes ( or whatever they use now ) 

I logged into itunes over wifi, never connected it to a computer......I'll try that next.

gt568

Alter_ego said:

Try using her date of birth, marrige, other memorable dates

Working thru that list now.

gt568

Chino said:

JamoLew said:

pretty sure an elderly and forgetful person wont have that much irreplaceable data stored on it.

and, if they have, will have forgotten what it was anyway.

I'll get my coat.

Please do.  !!!!!!.