Bad service from Travelup which is a preferred supplier of BA and also Fast-track Sunday Times

ziay

My experience started with Travelup and when I used Skyscanner and booked a BA flight.
Shame on BA and The times for endorsing a company that has soo many complaints.
Like a lot of people I have been affected by COVID travel rules and had requested a voucher.

2 weeks later I still dont have a voucher that I can use with BA as the booking is through the agent.

Can't get through the to agent by telephone after waiting hours in their rubbish IT system which says it will take 10seconds and then disconnects when it is your turn or reboots to take u back to the start of the queue.

Email replies are polite but of no use whatsoever, call backs are polite but with no results. Replies are please feel free to email me or call me.. nothing happens you go round in circles.
Cant even rebook flights on their website using BA supplied voucher.

Book direct with BA or the airline comp[any it is not worth the £15 discount per person.

audi2010

Hi we booked to go to Tenerife at New Year but on 16 Dec received an email from Jet2 saying Govt advice had changed and that we could change or cancel our holiday without a fee. Phoned on the 17th and recooked for later in the year but had to pay a penalty of the first night hotel accommodation. 250.00 pounds. Am challenging this now as the circumstances were initiated by the email sent out by Jet2 and the reference the change in Govt advice. The CMA has said that in such circumstances a full refund is appropriate. Any views or opinions on how to approach this. Jet2 are quoting standard terms and conditions for cancellation - your choice your fault. 

ratechaser

Never ceases to amaze me that people are STILL booking with iffy OTAs,  and often with no/inadequate insurance in place. Perhaps a sticky is needed for this board with a handful of basic due diligence steps that people ought to be taking. 

Then again, anyone brave/stupid enough to book a holiday right now really has to accept a big chunk of responsibility for any consequences...

Thrugelmir

People seem to have unreasonable expectations in this Covid era. 

bagand96

ziay said:

Book direct with BA or the airline comp[any it is not worth the £15 discount per person.

Many people have learned this lesson the hard way in 2020/21. Unfortunately your case isn't unique, and it's not just TravelUp.

Where do BA endorse Travel Up? 

bagand96

audi2010 said:

Hi we booked to go to Tenerife at New Year but on 16 Dec received an email from Jet2 saying Govt advice had changed and that we could change or cancel our holiday without a fee. Phoned on the 17th and recooked for later in the year but had to pay a penalty of the first night hotel accommodation. 250.00 pounds. Am challenging this now as the circumstances were initiated by the email sent out by Jet2 and the reference the change in Govt advice. The CMA has said that in such circumstances a full refund is appropriate. Any views or opinions on how to approach this. Jet2 are quoting standard terms and conditions for cancellation - your choice your fault. 

Maybe best to start your own thread as your query seems unrelated to TravelUp/BA?