branch appointments hsbc

tiengomar

Hi,
Does anyone know if hsbc are allowing in branch appointments for chaps transfers?

Regards,

gt94sss2

Don't know about branches but I believe you can do CHAPS transfers over the telephone with HSBC..

tiengomar

not sure i'd trust them on the phone for 100k....

colsten

tiengomar said:

not sure i'd trust them on the phone for 100k....

Why is that?

gt94sss2

tiengomar said:

not sure i'd trust them on the phone for 100k....

I would, they repeat everything back to you on the phone and the calls would be recorded in case there were and issues..

tiengomar

I thought they had many checks to do before sending large sums like proof of funds etc. etc.
I can't see how they can do these during a phone call.

eskbanker

tiengomar said:

I thought they had many checks to do before sending large sums like proof of funds etc. etc.
I can't see how they can do these during a phone call.

Why not ask them how best to proceed?  It's not in anyone's interest in these times to have face-to-face contact if it can readily be avoided....

ZeroSum

Its safer now that they do name matches on the recipients bank account, so should flag up if any issues over misheard digits on account details 

jsmith9

If they were worried about proof of funds in your account, you would certainly know about it - they would most likely freeze your account.

colsten

ZeroSum said:

Its safer now that they do name matches on the recipients bank account, so should flag up if any issues over misheard digits on account details 

That assumes that

1. the recipient bank / institution participates in the COP processing. Only the main banks, and very few building societies do
2. the recipient account can be uniquely identified by a sort code and account number. Cillions of savings accounts are uniquely identified by sort code, account number plus a reference number. 

In any case, I cannot see any difference in the COP checking between giving the instructions by phone or in person. The numbers you give the bank are the same in both cases, and so are the bank's checks.

jonesMUFCforever

I would think that an appointment would not be necessary for a CHAPS payment.
They would normally be done by the counter staff or customer services.
Can we ask for which purpose you want to make the payment.
Reason I ask is that with a lot of offices etc shut or working from home it would be an ideal time for a fraudster to try it on.
Make sure the payment is genuine - take 2 forms of id with you plus your HSBC debit card.
The bank may ask for proof of why you are making the transaction so take that with you too.