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Viagogo refunds

Erin_Coleclough1984 Posts: 1 Newbie

6 January 2021 at 5:15PM edited 8 January 2021 at 6:12AM in Consumer rights

Hi guys, I bought some tickets in march 2019 from viagogo. They cost £597.12. The event didn't go ahead in March 2020 and also won't be happening in the 'rescheduled' March 2021 either.

They won't provide me with a refund as they say its not 'cancelled'.

I've reached out to American express and they can't help under section 75 as a 3rd party is involved in the transaction (PayPal)

Does anyone have any information or advice before I write off a large sum of money?

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Viagogo refunds

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