Anyone else having issues with NS&I? 6 weeks to transfer account and still waiting!

Intenso

magicmanstu said:

Hooray finally sorted out today and can see the premium bonds in my online account!
I was just about to contact NS&I again but thought I would check my account first and it's just appeared today.
It's taken 7 weeks to transfer the account from income bonds to premium bonds and NS&I have been pretty useless throughout.  I've had no communications from them at all regarding this, no emails, letters or texts, the only way I've found anything out has been when I have rang their helpline and had to explain everything each time.
At least I can breath a sigh of relief my savings are still there and have not disappeared into the ether! 

Lucky you!

I completed the same online form to transfer my large sum of bonds to PBs and now 11 weeks later still no sign of my funds.

I have raised a complaint and I'm waiting an answer...

Intenso

I just wrote to my local MP regarding this matter.

1st time I have ever written to my MP.

I recieved an immediate response from the MP's case worker who requested my NS&I account number so that they can write to NS&I.

Very impressed, lets see how long it takes NS&I to respond.

eskbanker

Intenso said:

I just wrote to my local MP regarding this matter.

1st time I have ever written to my MP.

I recieved an immediate response from the MP's case worker who requested my NS&I account number so that they can write to NS&I.

Very impressed, lets see how long it takes NS&I to respond.

MPs are already collectively onto this - the Treasury committee have sought an explanation from NS&I and are expecting a response by Monday:

https://committees.parliament.uk/committee/158/treasury-committee/news/138100/treasury-committee-seeks-answers-from-nsi-following-string-of-complaints/

magicmanstu

Even more good news!  Received a cheque for the missing 3p today!
Must have cost them a lot more than 3p to print the cheque (warrant as they call it) and post it to me.  
Still no explanation or apology as to why there was a delay and of course no communication from NS&I apart from when I called them.
Sorry to hear you're going through the same problem Intenso  :'(

Stonesmike

I closed my account yesterday online, and all of my money was back in my account this afternoon.

Intenso

Well after a little over three months my PB account is now accessible online...