EON Prepayment to Credit Meter

Arefer

Hello everyone,

I moved into a new property 3 weeks ago with prepayment meters, which was replaced with credit meters by EON quite quickly on 23rd Dec. 

My online EON gas account was updated to the new gas credit meter, readings, plan, etc. within a day. However, the electricity account is still showing the old prepayment meter, readings, plan, etc.

I’ve called EON to no avail. Could someone please advise what to do to resolve this?

Thank you.

E.ON_Company_Representative

Morning Arefer, hope you're well.

I'm sorry you've had to chase this up. When a meter is exchanged like this it should update overnight, however there can be a very small percentage that slip through the net. For this reason we have a team we can pass the details over to so that they can carry out the work manually. 

On your new electric meter there should be a little tag attached to it. This will show the serial numbers of the old and new meters as well as the final and start meter readings. Can you take a picture of this and email it over to me please? You can find my email address on my profile (please do not message me directly on here).

Once I have that information I'll be able to pass it over to be corrected for you and we'll get it sorted over the next couple of weeks. If you've moved onto quarterly billing it should be done in plenty of time for your first bill.

Thanks, Matt

Arefer

Hi Matt,

Hope you are well. Thanks for getting back to me.

I couldn’t find an email address in your profile, so have sent you a PM through MSE with all the details.

Please let me know if you need anything else. Looking forward to getting this resolved soon.

Thank you.

E.ON_Company_Representative

Thanks for sending that over Arefer. I'm not permitted to reply through the messaging service on here but I've taken your details and passed it over to be corrected. Please allow 14 days Thanks, Matt

Arefer

E.ON_Company_Representative said:

Thanks for sending that over Arefer. I'm not permitted to reply through the messaging service on here but I've taken your details and passed it over to be corrected. Please allow 14 days Thanks, Matt

Thanks Matt, much appreciated

Arefer

Hi Matt,

Could you please check the status of my request above, as it’s still showing the old meter serial number on my account?

Thank you.

E.ON_Company_Representative

Arefer said:

Hi Matt,

Could you please check the status of my request above, as it’s still showing the old meter serial number on my account?

Thank you.

Hi Arefer, I've just checked your account now and it's still on the list to be updated. The team must be a little behind with their work but do be assured it'll be corrected shortly. Appreciate your patience. Thanks, Matt

Arefer

E.ON_Company_Representative said:

Arefer said:

Hi Matt,

Could you please check the status of my request above, as it’s still showing the old meter serial number on my account?

Thank you.

Hi Arefer, I've just checked your account now and it's still on the list to be updated. The team must be a little behind with their work but do be assured it'll be corrected shortly. Appreciate your patience. Thanks, Matt

Hi Matt,

I’ve just checked and it has been updated now!

Thanks for looking into this and getting this resolved.