Terminated estate agent contract

Toothless1980

I ended my contract with my estate agent for a number of reason on the 26th of November serving the required 28 days notices taking me up to the 26th December 2020. This was acknowledged in writing and they confirmed they would take my property off the market. To date (4th Jan 2020) its still listed on there website despite several phone calls and emails to them instructing them to remove it  -
they just say the request has gone though.  As far as im concerned our agreement has been ended but im still being contacted by them with viewing requests ( which i am declining - ive had 3 so far) - every time one comes through i contact them and tell them to remove my property from there website hutcim still getting emails, txts and phone calls.  and today i have submitted a complaint.  One of there sales managers has also told me that if any of the potential buyers ( the 3 new enquires included) that have approached them agree a sale via a new agent i will have to pay them. I agree that this would be the case with any buyers who i engaged with prior to the contract end date (26th dec)  but give that these people are still able to request viewings due to their failure to remove the property from the websites where does this leave me?  I want to list my property with a different agent and there failure to follow there own process is causing me concern, how can they charge me under these circumstances.   There currently arnt any offers from anyone on the table and im waiting for
my new agent to go live, but given that ive declined the previous viewing request through the old agent there is a reasonable chance they will approach the new agent.  - does anyone else have experience of this or similar situations.  In theory they could leave there advert live and intercept a-lot of potential buyers and try and claim they introduced them. 

dreamypuma

Toothless1980 said:

I ended my contract with my estate agent for a number of reason on the 26th of November serving the required 28 days notices taking me up to the 26th December 2020. This was acknowledged in writing and they confirmed they would take my property off the market. To date (4th Jan 2020) its still listed on there website despite several phone calls and emails to them instructing them to remove it  -
they just say the request has gone though.  As far as im concerned our agreement has been ended but im still being contacted by them with viewing requests ( which i am declining - ive had 3 so far) - every time one comes through i contact them and tell them to remove my property from there website hutcim still getting emails, txts and phone calls.  and today i have submitted a complaint.  One of there sales managers has also told me that if any of the potential buyers ( the 3 new enquires included) that have approached them agree a sale via a new agent i will have to pay them. I agree that this would be the case with any buyers who i engaged with prior to the contract end date (26th dec)  but give that these people are still able to request viewings due to their failure to remove the property from the websites where does this leave me?  I want to list my property with a different agent and there failure to follow there own process is causing me concern, how can they charge me under these circumstances.   There currently arnt any offers from anyone on the table and im waiting for
my new agent to go live, but given that ive declined the previous viewing request through the old agent there is a reasonable chance they will approach the new agent.  - does anyone else have experience of this or similar situations.  In theory they could leave there advert live and intercept a-lot of potential buyers and try and claim they introduced them. 

When the agent you spoke to, advised you that you would be liable for their commission on any sales from three new enquiries, did you challenge them? 

Did you explain that you had terminated any agreement with them, so any buyers they introduce are at their risk and expense?

I don't see how their inability to terminate their services as agreed and instructed, should financially impact you.

davidmcn

The house buying/selling board is probably a better place for this. 

Toothless1980

Hi and thanks for the response yes i did challenge and they suggested that it was an introduction regardless   I also called them back after i had checked my email and the second person i spoke to was less confident, so iv submitted a complaint but there communication is terrible and i rarely get responses.  Im trying to put everything in writing so that i have a formal trail, i have no confidence in anything they say to me good or bad 

dreamypuma

Toothless1980 said:

Hi and thanks for the response yes i did challenge and they suggested that it was an introduction regardless   I also called them back after i had checked my email and the second person i spoke to was less confident, so iv submitted a complaint but there communication is terrible and i rarely get responses.  Im trying to put everything in writing so that i have a formal trail, i have no confidence in anything they say to me good or bad 

Pretty much sums up my experiences with estate agents. Complete leeches.

Supersonos

They're, there, their.

J_J

Supersonos said:

They're, there, their.

All true ... and I am also dismayed by the general poor use of grammar these days. But I think we can deduce what the OP is meaning.

J_J

davidmcn said:

The house buying/selling board is probably a better place for this. 

I agree. The OP may wish to take this question there. The best way of doing so is to contact a Board Guide to get this thread moved there.

(I know I'm a Newbie, but I know how forums work. I've also recently read these things - and the rules - so they're fresh in my mind).