dispute over faulty sofa compensation

Moomim

We purchased (May 2019) a leather suite from one of the large sofa companies. On delivery the sofa was damaged. the company arranged to send a technician to assess, he said a replacement was needed.  Several weeks later a replacement was delivered, this was also damaged (badly packaged). After several telephone calls, e-mails etc etc over the course of 17 months, just this morning the damage has been repaired. On a previous e-mail we were promised compensation, 10% of the purchase price was mentioned. We have today been offered £200........ this is short of the "10%". I have asked for £300 but they have said no.  Any advice on what I can do next (if anything?) would be appreciated.  We originally paid for the goods in full, on our credit card.

Many thanks.

KatrinaWaves

Well what is the purchase price? Is it less than £3000?

Moomim

good morning Katrina Waves........ £2700.......
You can therefore see why £200 is not enough...

KatrinaWaves

So ask for £270, not £300. You agreed 10% 

MattMattMattUK

Moomim said:

good morning Katrina Waves........ £2700.......
You can therefore see why £200 is not enough...

Well not really, no. Why should the arbitrary percentage be set at 10%, why would 10% be acceptable but 7% not? They do not have to give you 10%, or 7%, I am not sure you are entitled to anything, you can push back, point to the 10% previously mentioned and ask for £270, rather than the £300 which is 11% you have asked for. 

Aylesbury_Duck

Moomim said:

good morning Katrina Waves........ £2700.......
You can therefore see why £200 is not enough...

Not enough for what?  If you need a specific sum to cover something, e.g. a throw to cover a visible repair, then ask them for that specific sum and explain why.  If you just have in your mind that £300 is what you want, that's a different matter and you'll either have to accept the £200 or negotiate with them to see if you can get any more.  They could of course withdraw the £200 offer if they perceive you're being greedy.

JJ_Egan

As above ask nicely and if they refuse take the £200 before they say no .

the_lunatic_is_in_my_head

Where did you buy from, if it's one of the big companies I'd take the £200 and then be leaving poor reviews on any platform they offer.

17 months to get you a sofa that isn't damaged is really poor. 

lincroft1710

Take the £200, your furniture retailer may go into liquidation and then you would be up the proverbial excrement filled waterway with no form of propulsion.

mattyprice4004

You say it was mentioned, was it actually agreed (in writing)?

If not, take the £200. If they promised 10% and you can prove it, take that.

Moomim

Thank you everyone for your input.