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EasyJet flight cancelled not showing on my bookings

northwest1965
Posts: 2,063 Forumite


I happened by accident to just check my bookings on EasyJet.
I had a one way Manchester to Verona in May. The flight "apparently" has been cancelled and it has been removed from my bookings.
I have called them as I need to obviously re book another flight to a different airport and change my return flight.
All they will say is, customer support will contact me, I cannot contact them... could be 14 days (yeah right!)
Any help please
I had a one way Manchester to Verona in May. The flight "apparently" has been cancelled and it has been removed from my bookings.
I have called them as I need to obviously re book another flight to a different airport and change my return flight.
All they will say is, customer support will contact me, I cannot contact them... could be 14 days (yeah right!)
Any help please
Loved our trip to the West Coast USA. Death Valley is the place to go!
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Comments
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northwest1965 said:I happened by accident to just check my bookings on EasyJet.
I had a one way Manchester to Verona in May. The flight "apparently" has been cancelled and it has been removed from my bookings.
I have called them as I need to obviously re book another flight to a different airport and change my return flight.
All they will say is, customer support will contact me, I cannot contact them... could be 14 days (yeah right!)
Any help please1 -
Easyjet should refund you for the cancelled flight, so if you still want to go to Verona you could rebook for Venice on or close to the same date (with Easyjet from Manchester) or rebook with Jet2 or TUI to Verona direct. If you fly to Venice airport there's regular buses to Mestre, from where you can get a train to Verona - there's both regional trains which are turn up and go and Intercity trains which you book a seat on.
If you plan to book a new outbound flight with another airline you might want to do that straight away, if you can, as the prices are likely to increase as the seats fill up, which they probably will do if Easyjet have axed their Manchester to Verona route.1 -
northwest1965 said:
All they will say is, customer support will contact me, I cannot contact them... could be 14 days (yeah right!)0 -
Thrugelmir said:northwest1965 said:
All they will say is, customer support will contact me, I cannot contact them... could be 14 days (yeah right!)
When a flight is cancelled, the least they can do is email the clientLoved our trip to the West Coast USA. Death Valley is the place to go!0 -
If it's over 7 days from cancellation whack a chargeback in - open and shut case if they cancelled and have not refunded.0
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Butts said:If it's over 7 days from cancellation whack a chargeback in - open and shut case if they cancelled and have not refunded.
If the airline does respond in 14 days and promises a refund then I wouldn't bother with preparing a chargeback claim.0 -
epm-84 said:Butts said:If it's over 7 days from cancellation whack a chargeback in - open and shut case if they cancelled and have not refunded.
If the airline does respond in 14 days and promises a refund then I wouldn't bother with preparing a chargeback claim.
Flights with Ryanair / Holiday with LM.com two of the worst offenders with regard to refunds.
Nothing ventured nothing gained.....0 -
Butts said:epm-84 said:Butts said:If it's over 7 days from cancellation whack a chargeback in - open and shut case if they cancelled and have not refunded.
If the airline does respond in 14 days and promises a refund then I wouldn't bother with preparing a chargeback claim.0 -
epm-84 said:Butts said:epm-84 said:Butts said:If it's over 7 days from cancellation whack a chargeback in - open and shut case if they cancelled and have not refunded.
If the airline does respond in 14 days and promises a refund then I wouldn't bother with preparing a chargeback claim.0 -
epm-84 said:Butts said:epm-84 said:Butts said:If it's over 7 days from cancellation whack a chargeback in - open and shut case if they cancelled and have not refunded.
If the airline does respond in 14 days and promises a refund then I wouldn't bother with preparing a chargeback claim.
Capital One told them to come back with some credible evidence why I wasn't entitled to a refund which they didn't. The money never left my account after being charged back initially.
Ryanair didn't appeal but remarkably my refund appeared days later so Capital One took the value back to prevent a "double refund".0
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