Unexpected PPI refund

Wendyel

My 87 year old Mum received a number of letters a few weeks ago on RBS headed paper, informing her she was due to a number of NatWest PPI refunds. All the details on the letters check out (addresses, etc.) though Mum can't remember any details of the loans referred to as they were some years ago. The letters didn't ask her for any details of her bank account nor did it ask her to contact anyone in relation to these refunds.

 She has since received a number of NatWest cheques, on RBS headed letters. She is worried to pay them in as she's unsure whether it's genuine. I've tried to contact the bank on her behalf (she won't do it herself) but have been told I can't discuss it as I'm not the account holder. Can anyone suggest a way I can ensure this is genuine?  Thanks

jonesMUFCforever

If the cheques are made out to her name and sent to her address they will be genuine.

dunstonh

 Can anyone suggest a way I can ensure this is genuine?  

Apply some common sense.  Scams don't normally send you money.

Wendyel

dunstonh said:

 Can anyone suggest a way I can ensure this is genuine?  

Apply some common sense.  Scams don't normally send you money.

Which is exactly what I told Mum, but at 87 she worries about everything, particularly in these times and a 'friend' had told her it was a scam. I just wanted  some impartial advice/views that I could show her to put her mind at rest.

Dazed_and_C0nfused

I've tried to contact the bank on her behalf (she won't do it herself)

Would she be willing to give them permission to speak to you over the phone i.e. you phone and all she has to do is say to them is I'm giving you authority to speak to my son.  Usually works fine.

adindas

Wendyel said:

dunstonh said:

 Can anyone suggest a way I can ensure this is genuine?  

Apply some common sense.  Scams don't normally send you money.

Which is exactly what I told Mum, but at 87 she worries about everything, particularly in these times and a 'friend' had told her it was a scam. I just wanted  some impartial advice/views that I could show her to put her mind at rest.

If I were you I would advice your mum to cash in the cheque. I would not even want to invest time to call the bank.  The worst could happen is  they will ask the money back if it is sent by mistake.