Bank account switch service

becbecm

Hello All,
I changed bank accounts recently using the switch service, this was Barclays to HSBC. 

My question is I know all direct debits and standing orders get switched over for you and they have done from what I can see as my Barclays is now closed. However with my bill dates looming (due on the 1st) I have checked a few accounts (Vodafone and Southern Water) to see my old account details were still showing. I’m now finding that I’m having to go in and change everything manually which I didn’t think was how it was suppose to work. 

Can anyone confirm this is correct or is there something I should be doing. I want to avoid having two direct debits in my new account for the same thing. 

eskbanker

When those companies take a payment under the DD mandates, that payment request will be rerouted to, and honoured by, the new bank, who will then advise their banks of the change, so there is no need for you to intervene.

becbecm

eskbanker said:

When those companies take a payment under the DD mandates, that payment request will be rerouted to, and honoured by, the new bank, who will then advise their banks of the change, so there is no need for you to intervene.

So will this permanently show my old banking details on all my bill accounts? IE Vodafone etc 

eskbanker

becbecm said:

eskbanker said:

When those companies take a payment under the DD mandates, that payment request will be rerouted to, and honoured by, the new bank, who will then advise their banks of the change, so there is no need for you to intervene.

So will this permanently show my old banking details on all my bill accounts? IE Vodafone etc 

It depends on their own processes - your new bank will inform Vodafone's bank of the revised account details, but the extent to which that information is relayed further back to Vodafone themselves and from there to customer-facing portals (for you to validate) is beyond the control of your bank, and even if Vodafone show you those new details it's not guaranteed that other suppliers would.

dcs34

becbecm said:

eskbanker said:

When those companies take a payment under the DD mandates, that payment request will be rerouted to, and honoured by, the new bank, who will then advise their banks of the change, so there is no need for you to intervene.

So will this permanently show my old banking details on all my bill accounts? IE Vodafone etc 

It shouldn't, most companies should update it once the first payment from the new bank is taken. If this doesn't happen, you would be OK as payments would still be transferred to the new account, but might be worth raising a support call with the company to ensure the DD details are updated correctly.

becbecm

Thanks everyone. Called HSBC to enquire and they said it should be updated in due time with companies. 

Armorica

You don't need to update manually and you don't need to take any action with the biller unless you want to.

Some billers just take significantly longer than others to update the details they use to pull money from you - they have already been told to update the details  as part of the switch process but haven't actioned them. They get these reports directly in most cases - there is no dependency on their or your bank. And they'll get another reminder/notice each time they still haven't updated to your new details.

In the gap between the switch and them getting round to it, the debit instructions will be redirected through the systems behind the scenes. As it's based on redirection, you wouldn't get two debits for the same thing. 

This redirection started as for being three years, and was then extended to three years + 13 months since last debit instruction. In practice, this means the redirection is infinite - unless you are on a very unusual/ad-hoc direct debit schedule which sees more than a gap of 13 months between debits. Since the service was started in 2013, there have been just under 7mn accounts switched with, around 100mn payments have been redirected (so while some companies are quick, enough aren't that there have been that many payment redirections...)

(Eskbanker's advice is usually spot on - but a little fuzzy here. I suspect because some of the details associated with the background processing switch service are pretty behind the scenes and quite detailed. There isn't much in the public domain on this in a handily packaged format.)

becbecm

Thanks everyone however it’s fine. My account got closed as of this morning. (Long story and IVA based)