Creation Finance

nmh1995

On the 26/12/2017, I set up a creation finance account through PC World/Currys to buy a MacBook Pro. It was 0% interest if the full payment was made within 6 months, so I did this. Didn’t incur any interest etc. 

I then got an email early this year stating that due to GDPR, and my account not being used for 24 months, they were going to close it. 

I then went into the Currys store today and set up a new Creation Finance account, using the same details I used when I made the original account. Including the email email address. I was told this would be fine - I’ve bought a Shark vacuum cleaner, a considerably less-valuable purchase in way of owed money, however, one I can’t afford right now due to various bills and contract changes alongside Christmas. 

I have not received any emails from Creation Finance or “My Plan” (which is what it’s sometimes called through Currys, and when I log into the account it states the account is closed with no active purchases. I tried to re-register the account with the email address I supplied in-store, and it states I already have an account (which is true). 

I have received paperwork from Currys confirming my purchase, but I’m concerned it isn’t showing on my account, and that I haven’t received any emails from the finance company. I don’t want to incur any additional fees later-on down the line, if it’s something I can sort out early. I have full-intention of paying off the amount before June, which is when interest will start to be applied to my purchase. I’m concerned I won’t be able to access my account to pay off the bill. 

Does anybody have any advice regarding this, or how I can approach this issue to get it resolved? Thanks. 

[Deleted User]

I opened an account with Creation recently to buy a printer from Currys on 0% and it took over a week for the paperwork to arrive by email, so don't worry. If payment has been made by finance, and you have the product, then everything is fine. 

Elmer_BeFuddled

And check your junk folder. Recently did similar for my daughter (with DFS/Hitachi finance). The 3 "Welcome" type emails went to my inbox. The important one with account #/DD details/finance agreement got sent to my junk folder (bloody Outlook!)