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Utility Point - Refund of Direct Debit.
Comments
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Swipe said:Yes, just a pity Ofcom takes no action against suppliers who fail to automatically pay the compoYes, but that understandable, OFGEM are equally as crapI believe the supplier have to report back their compensation stats to Ofgem, however I do wonder if the suppliers are reporting accurately.
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I seem to be having a communication about refund of my credit, but with a delay of about two weeks, so I reply and it takes 2 weeks to get a reply. They have finally paid the credit back, but no compensation arrived with it, not the £30 compensation for not paying it within 10 working days of the bill, and not the additional £30 compensation for not paying the first £30 with 10 working days.I switched gas and electricity in early november (from different companies - one UP) and both have failed to pay the compensation automatically or within 10 working days of the breach so both currently owe me £60 compensation, OFGEM really need to pull their finger out.1
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Utility Point are started to get a really, really bad reputation for not refunding credit balances, either upon switching or to customers who have overpaid. I myself have been waiting for months for a credit of over £500 and finally cancelled my direct debit last month. They have now told me that if I do not reinstate my direct debit they definitely will not refund me and will add charges to my account. I plan to seek advice about taking legal action against them. If anyone is interested in joining me please let me know. Strength in numbers and all that.0
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