Utility Point - Refund of Direct Debit.

bubieyehyeh

Swipe said:

Yes, just a pity Ofcom takes no action against suppliers who fail to automatically pay the compo

Yes, but that understandable, OFGEM are equally as crap

I believe the supplier have to report back their compensation stats to Ofgem, however I do wonder if the suppliers are reporting accurately.

bubieyehyeh

I seem to be having a communication about refund of my credit, but with a delay of about two weeks, so I reply and it takes 2 weeks to get a reply. They have finally paid the credit back, but no compensation arrived with it, not the £30 compensation for not paying it within 10 working days of the bill, and not the additional £30 compensation for not paying the first £30 with 10 working days.

I switched gas and electricity in early november (from different companies - one UP) and both have failed to pay the compensation automatically or within 10 working days of the breach so both currently owe me £60 compensation, OFGEM really need to pull their finger out.

Buxb

Utility Point are started to get a really, really bad reputation for not refunding credit balances, either upon switching or to customers who have overpaid. I myself have been waiting for months for a credit of over £500 and finally cancelled my direct debit last month. They have now told me that if I do not reinstate my direct debit they definitely will not refund me and will add charges to my account. I plan to seek advice about taking legal action against them. If anyone is interested in joining me please let me know. Strength in numbers and all that.