Tonik Energy Transfer

masonic

dosh37 said:

There is an Ofgem leaflet that explains the complaint procedure.

https://www.ofgem.gov.uk/sites/default/files/docs/2014/08/ofg538_web_how_to_leaflet_5.pdf

If that fails the next stage is the Small Claims Court.

I have the final statement from Tonik showing the credit due, so I think should have a good case.

I don't think you'll have to go as far as the small claims court. A had to refer a previous SoLR to the Energy Ombudsman to get credit refunded. The process is simple and I doubt SP will try to wriggle out of it at that level. You can upload the final statement as evidence of your claim. There is also the CEO office route, which some people have had success with.

worrywart_3

masonic said:

dosh37 said:

There is an Ofgem leaflet that explains the complaint procedure.

https://www.ofgem.gov.uk/sites/default/files/docs/2014/08/ofg538_web_how_to_leaflet_5.pdf

If that fails the next stage is the Small Claims Court.

I have the final statement from Tonik showing the credit due, so I think should have a good case.

I don't think you'll have to go as far as the small claims court. A had to refer a previous SoLR to the Energy Ombudsman to get credit refunded. The process is simple and I doubt SP will try to wriggle out of it at that level. You can upload the final statement as evidence of your claim. There is also the CEO office route, which some people have had success with.

masonic said:

dosh37 said:

There is an Ofgem leaflet that explains the complaint procedure.

https://www.ofgem.gov.uk/sites/default/files/docs/2014/08/ofg538_web_how_to_leaflet_5.pdf

If that fails the next stage is the Small Claims Court.

I have the final statement from Tonik showing the credit due, so I think should have a good case.

I don't think you'll have to go as far as the small claims court. A had to refer a previous SoLR to the Energy Ombudsman to get credit refunded. The process is simple and I doubt SP will try to wriggle out of it at that level. You can upload the final statement as evidence of your claim. There is also the CEO office route, which some people have had success with.

@masonic did you get it back?

masonic

worrywart_3 said:

masonic said:

dosh37 said:

There is an Ofgem leaflet that explains the complaint procedure.

https://www.ofgem.gov.uk/sites/default/files/docs/2014/08/ofg538_web_how_to_leaflet_5.pdf

If that fails the next stage is the Small Claims Court.

I have the final statement from Tonik showing the credit due, so I think should have a good case.

I don't think you'll have to go as far as the small claims court. A had to refer a previous SoLR to the Energy Ombudsman to get credit refunded. The process is simple and I doubt SP will try to wriggle out of it at that level. You can upload the final statement as evidence of your claim. There is also the CEO office route, which some people have had success with.

@masonic did you get it back?

Yes I got it back, plus compensation that exceeded the credit I was owed, so it was worth all the hassle in the end.

worrywart_3

I have had a response from tonik that they are updating sp next week and they should then be providing the credit refund within another week 

leshall22

I have just picked up on the previous posts. I'm looking for some positive news and good advice!  We sold my mothers house on 2nd October '20 and informed Tonik that we wanted to close our energy account with them on that date.  Tonik went bust a week or so later. In November we received our final bill indicating that we were £303 in credit and that Scottish Power would handle the refund.  Numerous calls to Scottish Power's Tonik helpline also indicated that we would receive a cheque within 14 days.  Nothing happened. Letters to Scottish Power have gone un-answered.  I engaged the Ombusman's service's in April but they have closed my case because my account was never transferred to Scottish Power (which I acknowledge).  Without actually saying it, they're pointing my back to Tonik and it's Administrators which is totally against everything which both Tonik and Scottish Power have indicated previously.  Has anyone been in a similar position and have Scottish Power actually compensated them?    

masonic

leshall22 said:

I have just picked up on the previous posts. I'm looking for some positive news and good advice!  We sold my mothers house on 2nd October '20 and informed Tonik that we wanted to close our energy account with them on that date.  Tonik went bust a week or so later. In November we received our final bill indicating that we were £303 in credit and that Scottish Power would handle the refund.  Numerous calls to Scottish Power's Tonik helpline also indicated that we would receive a cheque within 14 days.  Nothing happened. Letters to Scottish Power have gone un-answered.  I engaged the Ombusman's service's in April but they have closed my case because my account was never transferred to Scottish Power (which I acknowledge).  Without actually saying it, they're pointing my back to Tonik and it's Administrators which is totally against everything which both Tonik and Scottish Power have indicated previously.  Has anyone been in a similar position and have Scottish Power actually compensated them?    

This is one of the biggest chinks in the armour of the credit balance protection. Technically SP is obliged to meet your claim for closing credit from Tonik, but your avenues of complaint are shut off because Ombudsman Services won't consider a complaint if it doesn't relate to your time as a customer of the firm you are complaining about. Tonik is no longer subject to regulation and is unlikely to be in a position to repay creditors. Persevering with SP would seem your best option. Some people have had rather more success contacting the CEO's office.

[Deleted User]

masonic said:

leshall22 said:

I have just picked up on the previous posts. I'm looking for some positive news and good advice!  We sold my mothers house on 2nd October '20 and informed Tonik that we wanted to close our energy account with them on that date.  Tonik went bust a week or so later. In November we received our final bill indicating that we were £303 in credit and that Scottish Power would handle the refund.  Numerous calls to Scottish Power's Tonik helpline also indicated that we would receive a cheque within 14 days.  Nothing happened. Letters to Scottish Power have gone un-answered.  I engaged the Ombusman's service's in April but they have closed my case because my account was never transferred to Scottish Power (which I acknowledge).  Without actually saying it, they're pointing my back to Tonik and it's Administrators which is totally against everything which both Tonik and Scottish Power have indicated previously.  Has anyone been in a similar position and have Scottish Power actually compensated them?    

This is one of the biggest chinks in the armour of the credit balance protection. Technically SP is obliged to meet your claim for closing credit from Tonik, but your avenues of complaint are shut off because Ombudsman Services won't consider a complaint if it doesn't relate to your time as a customer of the firm you are complaining about. Tonik is no longer subject to regulation and is unlikely to be in a position to repay creditors. Persevering with SP would seem your best option. Some people have had rather more success contacting the CEO's office.

I am guessing that this is Estate related. This is an unusual situation which I doubt that the SoLR legislation and consumer levy were ever intended to address. The OP is now an unsecured creditor of a failed company.