Cattery Cancellation - Asking For Full Payment

2020_Scotland

Grumpy_chap said:

How far do you need to travel to take the cats to the cattery?
The fact you cannot travel on your holiday is not relevant.

It's 14 miles.

unholyangel

2020_Scotland said:

unholyangel said:

How did you enter the contract? Over the phone? Online? In person? And when?

I booked online on the 27 November then confirmed with a phone call and then paid the deposit.

Did she give you anything in writing (email is okay, links to websites sent by email are not) about a right to cancel under the consumer contracts (information, cancellation and additional charges) regulations 2013?

elsien

I’m in a similar situation with my dog - kennels still open but I’m no longer going away.
The main difference being no written contract because I’ve been using the kennels for 20 odd years and we just phone/message now. 
I’m prepared to pay the full amount if I need to given that I only cancelled today and he’s due in on Thursday. I’m hoping when I get there we can negotiate a lower price but as they’ve managed to squeeze assorted dogs in at very short notice over the years, I do feel it’s worth paying to keep the relationship. 

2020_Scotland

unholyangel said:

2020_Scotland said:

unholyangel said:

How did you enter the contract? Over the phone? Online? In person? And when?

I booked online on the 27 November then confirmed with a phone call and then paid the deposit.

Did she give you anything in writing (email is okay, links to websites sent by email are not) about a right to cancel under the consumer contracts (information, cancellation and additional charges) regulations 2013?

No I didn't receive anything about consumer contracts regulations, just a link to their cancellation policy and terms & conditions?

unholyangel

2020_Scotland said:

unholyangel said:

2020_Scotland said:

unholyangel said:

How did you enter the contract? Over the phone? Online? In person? And when?

I booked online on the 27 November then confirmed with a phone call and then paid the deposit.

Did she give you anything in writing (email is okay, links to websites sent by email are not) about a right to cancel under the consumer contracts (information, cancellation and additional charges) regulations 2013?

No I didn't receive anything about consumer contracts regulations, just a link to their cancellation policy and terms & conditions?

Then you may want to have a read of those regulations. Because you should have been given information in a durable medium about your right to cancel and if you weren't, the right to cancel is extended beyond the normal 14 day cancellation period.