Second credit card dispute

Ajpickup

When Covid all kicked off I had tickets to attend SXSW festival in Texas (. £1400) It got cancelled . They refused to refund . I put in a dispute so Halifax gave me the money back . Then SXSW said if I realised the money back to them I could go in 2021 , fair enough let’s give it a chance . So Halifax released the money . 

I managed to find the money for more flights as ba had not been helpful . Angled story . 

It’s now been cancelled in 2021 and they have deferred it without asking me to 2022 . Things have changed a lot I’m not in work , I can’t find money for more flights . 

Halifax have said that since it was raised the first time and resolved they won’t raise it again. Is this correct ? Are there any other options ? I need every penny I can get 

jsmith9

The best course of action is to raise a complaint with Halifax and get their complaints team to look at it and see if they come back with the same answer

born_again

Ajpickup said:

When Covid all kicked off I had tickets to attend SXSW festival in Texas (. £1400) It got cancelled . They refused to refund . I put in a dispute so Halifax gave me the money back . Then SXSW said if I realised the money back to them I could go in 2021 , fair enough let’s give it a chance . So Halifax released the money . 

I managed to find the money for more flights as ba had not been helpful . Angled story . 

It’s now been cancelled in 2021 and they have deferred it without asking me to 2022 . Things have changed a lot I’m not in work , I can’t find money for more flights . 

Halifax have said that since it was raised the first time and resolved they won’t raise it again. Is this correct ? Are there any other options ? I need every penny I can get 

So to be clear. You started a chargeback, retailer contested it with Halifax & you agreed that you were happy for the rejection of the chargeback to go through.
I can't see anyway you can process another chargeback, as it is on the same original purchase. Not the rejection of the chargeback. Only get one chance on a chargeback. 

I think that you are now pretty much stuck as I could see a S75 claim being rejected as you agreed to the retailer rejection of the chargeback.

Ajpickup

Yes that’s pretty much it , I  agreed to the money to go back to SXSW based on the conditions they offered however the goalposts have been moved again 

jonesMUFCforever

It is my understanding you can only challenge a transaction once.
You still have either a refund or credit note to pay for the flights.

born_again

Ajpickup said:

Yes that’s pretty much it , I  agreed to the money to go back to SXSW based on the conditions they offered however the goalposts have been moved again 

Sadly you will have to go by what SXSW are prepared to offer now.