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Can you complain about possible incompetence (urologist)

edited 20 December 2020 at 12:10PM in Health & Beauty MoneySaving
49 replies 1.7K views
IronkettleblackIronkettleblack Forumite
40 posts
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edited 20 December 2020 at 12:10PM in Health & Beauty MoneySaving
Hi guys,
I made a thread last week about an issue I was having in the male department. (faulty valves in testicles) my GP finally referred me to a urologist who didn't even bother checking me standing up (basic physics and anatomy would tell you that the pain only happens when blood pools, i.e standing up).

He's not referring me for treatment but he didn't have any answers when I asked how do I solve the pain/discomfort, "You just have sensitive balls". So my ultrasound showing a bilateral varicocele which is documented to lower fertility and tons of accounts of men raising their testosterone/mood/libido after fixing this issue. (he only refers if you have the highest grade (grade 3) which ironically is the same as a grade 1 when lying down which s why you need to be standing.

Before this appointment my GP said "As this can lower fertility rates, we need this sorted ASAP" So you can imagine my stress now of being told no, having everyone on annual leave until next xmas and feeling short-changed with this urologist. He's referring me for a second opinion but I'm not happy that I now have to wait until next year to find out if anything can be done about my testicles!

I'm not expecting treatment in a few weeks, I just want to know I'm on the right track to getting this sorted. 

The treatment is a 40 min non-invasive surgery so you can understand why it's frustrating, especially reading accounts of guys who it's changed their lives and all have the same trouble of having a good urologist. 

My main complaint here is that I've done hours of research, reading different accounts, documented studies, specialist pages, urology pages etc. It's called a varicocele and it has to be graded, to grade it you need to see it in it's dilated state i.e standing against gravity. So to have this DR grade me lying down, when even the worst varicocele wouldn't show, is disheartening. Standing you can visibly see it through the skin.

 And to not have a response to "How do I deal with the pain?" I guess it's not even a complain, just someone professional to hear me out and to ask the correct way to check this issue with ability to not be brushed off.

Sorry for the rant.

Cheers


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Replies

  • edited 20 December 2020 at 1:36PM
    jack_pottjack_pott Forumite
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    edited 20 December 2020 at 1:36PM
    I don't know anything about your condition, but I'm wondering if this is a downgrading of priorities due to the covid workload. My experience of asking for second opinions is that you'll likely find that you're summarily shooed out of the door by a doctor who has already been told what diagnosis is required before you walked in.

    With regard to complaining, it depends what you're looking for, if you're looking for platitudes like "We're very sorry you feel that way" you'll be highly delighted, otherwise not. Make no mistake, there will be no quick resolution if you go down that road, mine is in it's sixth year, and still unresolved. The statute of limitations for healthcare is 3 years, so they spin it out at least that long so that you're legal options are closed by the time they fob you off. You will find it stressful like you would never believe, and quickly learn how naive you were for trusting whoever it was that you trusted. You will also find there are consequences, at best you will be labelled a troublemaker and get smeared, at worst you will face revenge. I've been harmed several times now, and here's the false dementia diagnosis they placed on my record eight days after they received my complaint:If you're thinking of complaining, read all this very carefully before you start. It's all good information that you can trust, from people who have gone before you and know the ropes.
    phsothetruestory – PHSOtheFACTS
    Finally, if you need support, you will find an active community on twitter. @phsothefacts
    I'm not upset that you lied to me, I'm upset that from now on I can't believe you.
    Friedrich Nietzsche
  • jack_pott said:
    I don't know anything about your condition, but I'm wondering if this is a downgrading of priorities due to the covid workload. My experience of asking for second opinions is that you'll likely find that you're summarily shooed out of the door by a doctor who has already been told what diagnosis is required before you walked in.

    With regard to complaining, it depends what you're looking for, if you're looking for platitudes like "We're very sorry you feel that way" you'll be highly delighted, otherwise not. Make no mistake, there will be no quick resolution if you go down that road, mine is in it's sixth year, and still unresolved. The statute of limitations for healthcare is 3 years, so they spin it out at least that long so that you're legal options are closed by the time they fob you off. You will find it stressful like you would never believe, and quickly learn how naive you were for trusting whoever it was that you trusted. You will also find there are consequences, at best you will be labelled a troublemaker and get smeared, at worst you will face revenge. I've been harmed several times now, and here's the false dementia diagnosis they placed on my record eight days after they received my complaint:If you're thinking of complaining, read all this very carefully before you start. It's all good information that you can trust, from people who have gone before you and know the ropes.
    phsothetruestory – PHSOtheFACTS
    Finally, if you need support, you will find an active community on twitter. @phsothefacts
    Ouch, sorry to hear that! And thanks for the heads-up. To be fair, it was going to be more of a complaint to my GP to speed things a long to someone a bit more understanding then a full-blown complaint. Luckily (or not so) my op is non-invasive, in and out in under 45 minutes which is what's really nagging me.

    And yes, I couldn't have picked a better time!
  • unforeseenunforeseen Forumite
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    You need to find out whether interventional radiology are operating normally or just doing emergencies
  • You need to find out whether interventional radiology are operating normally or just doing emergencies
    I was thinking of booking the private consultation with an IR, either way hopefully it only makes my case stronger as they'll have more knowledge on the procedure which they can hopefully either refer me for the op or feedback to my next urologist.
  • FlossFloss Forumite
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    Was the urologist a registrar or consultant? And if consultant was he a senior one? Have a look on the GMC website for his info, then go back to the hospital & email the Clinical Director for Surgery cc the Medical Director and ask to see another urologist. Be concise but clear in your email - similar to your post above - and ask for an acknowledgement of your request before 24th December. 
  • fred246fred246 Forumite
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    I think there is a TV programme that deals with this sort of problem. People that are too embarrassed to see their GP can go on it. Should get good treatment.
  • edited 20 December 2020 at 7:54PM
    IronkettleblackIronkettleblack Forumite
    40 posts
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    edited 20 December 2020 at 7:54PM
    Floss said:
    Was the urologist a registrar or consultant? And if consultant was he a senior one? Have a look on the GMC website for his info, then go back to the hospital & email the Clinical Director for Surgery cc the Medical Director and ask to see another urologist. Be concise but clear in your email - similar to your post above - and ask for an acknowledgement of your request before 24th December. 
    Thank you very much. I've just checked the site, he's a consultant but nothing about being senior. 
    I'll send over an email, really appreciated!

    p.s struggling to find those names https://www.bmihealthcare.co.uk
    I've gone through PDF's with names of people within the company/management.
    Would - https://www.bmihealthcare.co.uk/contact-us/making-a-complaint be worth doing?
  • fred246 said:
    I think there is a TV programme that deals with this sort of problem. People that are too embarrassed to see their GP can go on it. Should get good treatment.
    But do I have to appear on the show! :smiley:
    Will have a look, good idea actually.
  • edited 20 December 2020 at 8:48PM
    MalMonroeMalMonroe Forumite
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    edited 20 December 2020 at 8:48PM
    If you want to make a complaint about the NHS or a consultant or anything else, you can contact the PALS service, link here -
    https://www.nhs.uk/nhs-services/hospitals/what-is-pals-patient-advice-and-liaison-service/

    Scroll down and there's another link where you can search for the PALS nearest to you.

    They will either be able to help you, or point you in the right direction.

    Good luck with everything!
  • MalMonroe said:
    If you want to make a complaint about the NHS or a consultant or anything else, you can contact the PALS service, link here -
    https://www.nhs.uk/nhs-services/hospitals/what-is-pals-patient-advice-and-liaison-service/

    Scroll down and there's another link where you can search for the PALS nearest to you.

    They will either be able to help you, or point you in the right direction.

    Good luck with everything!
    Thank you, I was hoping that I could send an email and hopefully get some answers to some questions I have, would the above be best or directly to the hospital in question as I wanted to also mention that any future urologist I want to have avoid the same outcome as the last.
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