So much info!

markus250lou

Hi all, a friend has messaged me today after getting a parking eye pcn for staying 2hr 15 at an aldi (due to queues to go in etc with covid). The max time allowed is 90mins. A LOT has changed since I had a pcn years ago and even reading the newbie thread is overwhelming! I know you can't simply ignore these pcns now and have to appeal but where's the correct letter template to use? Can someone cut n paste it here? Got a very panicked friend.
Huve thanks, 
Markus

Umkomaas

Tell your panicked friend to take their receipt for the day (and any previous ones, bank/cc statements to prove regular patronage) to the store, ask to see the manager, explain the circumstances, ask him/her to intervene and cancel the charge. If there's no joy with that approach, email Aldi HQ parking department with similar evidence and request. There have been no problems in years for regular customers at Aldi requesting their help in getting charges cancelled. 

Simple enough?

markus250lou

So don't contact Parking Eye directly at all, just try Aldi first? 

Redx

Go to the top of this forum , third thread down , the first post has the blue text template to appeal to Parking Eye , providing the friend is the registered keeper of the vehicle , not hired , not leased , not a company car

But the fact is that the solution is a strong complaint to Aldi , to the manager , to the CEO at head office , plan A

Nothing beats plan A

Uptown_Boy

Not sure if this is still true, but .... in the past it was believed that PE's contract with Aldi had a clause in it whereby genuine patrons who could prove a spend in store of £30 or more at the date/time of the PCN would get it cancelled by PE. If the spend was £30+ get the friend to send the blue template appeal from the NEWBIES thread and add a point:

x) An occupant of the vehicle at the time of the PCN was a patron of the Aldi store. Please find attached a copy of the receipt / redacted bank statement (change as appropriate) showing a spend of £XXX

(Change x to the next logical bullet reference)

Umkomaas

markus250lou said:

So don't contact Parking Eye directly at all, just try Aldi first? 

No, don't contact PE first, getting an Aldi cancellation will avoid the necessity to communicate at all with PE. But, in the event that the PE deadline for appeal is looming, or in the unlikely event of an Aldi refusal to help, make sure the blue text template is sent by the PE deadline. 

You and your friend need to be aware that contract law is not a simple issue, other than Plan A, things become increasingly more complicated, there's no forum magic bullet.

D_P_Dance

I am surprised that PE were issuing  PCNs during this period.  Surely they must have known that people would fight them.

Uptown_Boy

D_P_Dance said:

I am surprised that PE were issuing  PCNs during this period.  Surely they must have known that people would fight them.

It's pretty much all automated ... very little human interaction during the process (despite the 19 or whatever checks they supposedly do before issuing any PCN).

@markus250lou ... another thing you could do (if you're on social media) is post to Aldi's FB page or Twitter feed about the PCN and why it happened (long queues to enter due to COVID measures). Whilst a previous PCN my wife received from PE was way before COVID, I used social media to get the PCN cancelled. (We never received formal notice of cancellation from PE but regularly checking the payment page showed the amounted "owed" went to £0.00).

D_P_Dance

It's pretty much all automated ... 

But at some stage common sense needs to be applied, not to do so constitutes unreasonability imo.

Coupon-mad

This is all basic stuff in NEWBIES PLEASE RAD THESE FAQS FIR4ST and dead easy for Aldi to cancel. Not sure why threads are started, unless people don't read the NEWBIES thread or are coming here on their phones and reading absolutely nothing from the advice thread.