Lenovo Digital River Ireland (DRI)

TS3

The short version of this saga is that I ordered a gaming computer on a Black Friday deal from Lenovo DRI. Order placed 30/11, receipt and shipping details received within a couple of days. The shipping link with DHL showed the item has not having been received from DRI.  I chased this with Lenovo from 5/12 until 14/12 and a as the item was to have been a Christmas present, requested either a date for delivery or a refund. To date neither has been properly confirmed.

The sequence goes like this 
 1. I email Lenovo customer services
2. They respond quickly. They apologise for my inconvenience and tell me that they have chased the warehouse.
3. I chase again.
4. They repeat the same story because it appears the warehouse NEVER responds.
After 3 weeks of this, I have still have no idea (not it seems does Lenovo customer services) what happened to the original order nor when I can expect any refund.  At some point I imagine I will have to claim the £500 back from my credit card company but I am loathe to simply let them away with such shoddy practice. 

Any advice welcome please.

born_again

Digital River (DRI) is a payment processing company.
They do not supply goods, only move the money.

Uptown_Boy

I wondered that ... but their website also talks about full order hanlding and full ecommerce packages.

JJ_Egan

Irish based company in this instance .

You can complain but not sure what else you expect to do .