Bounced email

J_B

My brother has an email account with farming.co.uk (Farming on Line = FOL)

He forwarded me an email he had received about their latest 'upgrade'

I replied simply adding a link https://mail.farming.co.uk/ - (no other text was included) as he was struggling to access the site (*)

My message bounced thus

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address(es)
failed:

xxxxxx@farming.co.uk:
SMTP error from remote server for TEXT command, host: mx.spamexperts.com (149.13.75.27) reason: 550 Message rejected due to user rules.



--- The header of the original message is following. ---

Received: from [192.168.11.221] ([185.214.220.134]) by
 mrelayeu.kundenserver.de (mreue108 [212.227.15.179]) with ESMTPSA (Nemesis)
 id 1MfHMj-1k9BOe1oip-00gpdN for <xxxxxx@farming.co.uk>; Thu, 17 Dec 2020
 18:36:08 +0100
Reply-To: xxxxxxx
Subject: Re: FW: Upgrade
To: xxxx <xxxxxx@farming.co.uk>
References: <CD1B563F3ADC489B97499F5A813D9684@DESKTOPBKCNL0F>
 <FB030C73-3CF1-4C82-BE72-F9ED2C7BBB70@farming.co.uk>
 <000901d6d49a$57744ca0$065ce5e0$@farming.co.uk>
From: J B xxxxxxxxxxxx
Message-ID: <eb3f1f40-dcae-4995-2909-12331a6a481a@xxxxxxxxxx.co.uk>
Date: Thu, 17 Dec 2020 17:36:06 +0000
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101
 Thunderbird/78.6.0
MIME-Version: 1.0
In-Reply-To: <000901d6d49a$57744ca0$065ce5e0$@farming.co.uk>
Content-Type: text/html; charset=utf-8
Content-Language: en-GB
Content-Transfer-Encoding: 8bit
X-Provags-ID: V03:K1:HGyh+3dKNegbs/Is8ld+oEboVo7kn1dQtEONE2hxmcZb4Vx+EVO
 qis7ZaKVGIeRdiVCMw8AZ1njHmlFx8Cx3x1wTECQnyKP7aUMyGR9+h0GJMvlodF5z4DCuVu
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 zrCWYgFb74vvsgFsFgGpQ==
X-Spam-Flag: NO
X-UI-Out-Filterresults: notjunk:1;V03:K0:uaXlNVn7nZk=:zmmmYGu06o4O1gQu+BpgKt
 5eR02We4GyCvHVUGtshoUkDYeIn4Vok6EwERVVw7YNQOwBpiHPZYV7n5BREiN6+xDcpzkI1FI
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 LO7tLpZJtQ==

FOL are of course blaming me, and say ..........

Refer the error below to the domain administrator for xxxxxxxx.co.uk as the domain is blocked according to this error:

550 Message rejected due to user rules

 I can correspond with them and bro simply, but as soon as I add the link, it spam blocks me!

My domain is with Ionos, who say ..........

I have checked the bounceback and the 'Reason'"SMTP error from remote server for TEXT command, host: mx.spamexperts.com (149.13.75.27) reason: 550 Message rejected due to user rules."

This means the recipients' mailbox has rules or filters in place so that certain emails are blocked/Bounced.

You may wish to ask them to whitelist your email address.

Does anyone with a better knowledge of these things than me have any suggestions. FOL say that 'spamexperts' don't have a whitelist.

Catch 22!

* = FOL don't allow use of POP/IMAP email when you are abroad and insist on him using webmail! 🙄

Sandtree

J_B said:

 id 1MfHMj-1k9BOe1oip-00gpdN for <james.Bond007@farming.co.uk>; 

You and your brother have the same initials? Must have been confusing as kids at school etc 

SpamExperts do have the ability to whitelist and blacklist at various levels.. https://documentation.solarwindsmsp.com/spamexperts/documentation/Content/B_Admin%20Level/whitelist-blacklist/whitelist-blacklist.htm

J_B

Sandtree said:

J_B said:

 id 1MfHMj-1k9BOe1oip-00gpdN for <xxxxxx@farming.co.uk>; 

You and your brother have the same initials? Must have been confusing as kids at school etc 
SpamExperts do have the ability to whitelist and blacklist at various levels.. https://documentation.solarwindsmsp.com/spamexperts/documentation/Content/B_Admin%20Level/whitelist-blacklist/whitelist-blacklist.htm

Whoops, I missed xxx'ing his email, please can you edit?

Yes, Dad, Bro, Sis and me are/were all J B

Regarding the link, white/black list, that looks like something that only FOL can do .... despite them telling me that they can't .... am I reading that right?

Uptown_Boy

To get around the problem in the meantime, why not simply make it a non-working link ... e.g. without the leading http etc. parts? Then he can simply copy from the email, paste into a browser (edit if necessary) and then hit enter.

Ant555

J_B said:

My brother has an email account with farming.co.uk (Farming on Line = FOL)

He forwarded me an email he had received about their latest 'upgrade'

I replied simply adding a link https://mail.farming.co.uk/ - (no other text was included) as he was struggling to access the site (*)

My message bounced thus

Would you know if the upgrade you mention was a move of email servers or providers - something like that can often upset various things until all the information has propagated round the name servers.  <-- if this then the problem will go away.
Can you email him without the link - or just create and send a new email from scratch and that gets through?

Its interesting that it is SolarWinds software that is the backdoor that has caused many of the US government agencies including state, defence, homeland security, treasury and commerce to believe that someone has been able to watch all their activities for at least 9 months.  I suspect that farming.co.uk might be a bit lower down the hackers list of tagets though!
https://www.bbc.co.uk/news/technology-55318815

J_B

I can email him and/or support @ FOL but as soon as I put the link in, it bounces back.

Stupidly, it's the link from their main homepage to their webmail, which 'their' server deems as spam!

Uptown_Boy

Ant555 said:

Its interesting that it is SolarWinds software that is the backdoor that has caused many of the US government agencies including state, defence, homeland security, treasury and commerce to believe that someone has been able to watch all their activities for at least 9 months.

Spookily I have literally just received an email at work from SW about a security alert and a Hotfix. 👀 (I used to be admin for a SW account many years ago so I still get emails from them from time to time).

A_Lert

There's not much you can do. It's all on the recipients end. Your brother can complain to FOL about the excessive blocking.

J_B

A_Lert said:

There's not much you can do. It's all on the recipients end. Your brother can complain to FOL about the excessive blocking.

My sentiments too, but FOL are sort of not admitting that.

<<The recipient has no interaction individually with spamexperts.  The spam experts system acts globally for all Farming Online accounts and also all other 000000’s accounts they manage.>>

J_B

I tried again to get some sense from FOL, but alas, have hit a stone wall

I sent them the link to the spamexperts whitelist page, but got this back:-

Not sure what actions should be taken.  Globally, all RFC guidelines apply to the sender.  Yes an individual mailbox can bounce a sender, but any such settings are purely private between the sender and recipient, not the platform.

The bounce is spamexperts, not FOL.  We use SpamExperts as a spam filter, which means if send bounces, it wont make it through to SpamExperts 000,000’s of mailboxes (nothing to do with FOL).

So I replied

Going back through the last three years of emails I've had
one bounce from icloud.com "due to local policy" in 2018
one from FOL (to Bro) flagged by spamexperts in 2019
one from gmail 'does not have authentication info' 2019
one from gmail 'suspected virus' 2019
one from outlook.com 'part of your network is on our blocklist' 2019
FOUR from FOL  flagged by spamexperts this week
During this three year period, I've sent 1964 emails
I've had nine of these (0.45%) bounce which five have been from FOL, and you still think that it's me that has a problem?
Not sure what else I can say really.

But their simple reply was

dont assume bounce is the only result:  bounce / vanish / allow

vanish means delete without trace.

allow - means allow but increase chances of ending up in junk folder.

So you dont always know

So, I concluded with

There's obviously no point in continuing this discussion any further.
I will simply email my brother on his gmail account and wish you a Merry Christmas.