Tesco statutory rights on phone chargers

Jvj24601

washingclip5 said:

Seem as though you are making a meal out of something really quite simple... 

Are they MFI? 

I have never known a USB based charger to just break...in fact, I have my original iPad charger from 2011...it works fine.

Alas, as others have mentioned, going beyond 6 months puts the onus on you to explain the pre-exisiting issue. Which, by the sound of it, you will need a 3rd party to do for you...

If Apple release an update and your charger doesn't work, that is not the fault of the supplier. 

Several reputable brands exist, Anker, Aukey, etc...

You should also note, if the charger is not MFI, it invalidates your warranty on your device with Apple.

"Using uncertified or counterfeit accessories may damage your iPhone and/or adversely affect operation. Apple's warranty does not cover damage caused by use with a third party product that does not meet Apple's specifications."

That’s exactly what I’m wanting to do. I’m wanting to get an independent third-party to look at it “en masse” so to speak. What I’m saying is every single charger that is not OEM has the potential to be immediately rendered useless via Apple updates. 

You buy an apple charger it’s going to last forever because it doesn’t have that (update) issue. 

Even if I decided to buy myself an apple charger so it didn’t fail on me I would still want to pursue this because I reckon I have a Tesco or Apple are in the wrong here and some form of legal challenge would be upheld. 

sheramber

Do they claim it will work after any updates?  

DiddyDavies

Jvj24601 said:

You’re missing the point. This is not to do with you judging whether or not I should buy original products (that’s a different argument and more subjective) it’s to do with whether or not every single product could be deemed to be inherently faulty due to the Apple update issue and therefore covered under statutory rights.

If an item fails due to an update that occurred after purchase then by the very definition of what it means, that item couldn't have failed due to an inherent fault as an inherent fault means that it was there at the time of purchase.
This is from an old SOGA fact sheet but the definition as far as the CRA is concerned will be the same:

What is an inherent fault?
A fault present at the time of purchase. Examples are:
• an error in design so that a product is manufactured incorrectly
• an error in manufacturing where a faulty component was inserted.
The "fault" may not become apparent immediately but it was there at the time of sale and so the product was not of satisfactory standard.

At the time it was made, there was no design error or no faulty components used.

What you've got to remember is that the charger is a 3rd party manufactured item so there is no way that Apple would ever guarantee that it would be compatible with a phone made by them and the phone hasn't failed and the charger hasn't failed it's just that the manufacturer of the phone has changed their software so that the 2 items are not compatible.

powerful_Rogue

Fighting a losing battle with this one. Your argument is with Apple, not the phone charger manufacturer.

DiddyDavies

powerful_Rogue said:

Fighting a losing battle with this one. Your argument is with Apple, not the phone charger manufacturer.

Even then, there may only be some comeback against Apple if they had previously stated that the charger in question would be compatible with phones manufactured by them, something that I doubt they would ever say.
In fact, I'm sure that the instructions for iPhones recommend that only genuine Apple chargers and leads should be used.

washingclip5

Jvj24601 said:

KatrinaWaves said:

Yeah this is new. It’s not faulty! Companies are not expected to know what updates Apple
are gonna push... 

You apparently know this is gonna happen, and expect companies to know... so just buy Apple branded. You are causing your own problems here and blaming other people. 

You’re missing the point. This is not to do with you judging whether or not I should buy original products (that’s a different argument and more subjective) it’s to do with whether or not every single product could be deemed to be inherently faulty due to the Apple update issue and therefore covered under statutory rights.

Whether not I should be bothered messing around with this battle and should just buy an Apple product and suck it up is a different discussion for a different thread.

No. They could not be deemed inherently faulty. Perhaps your approach is inherently faulty if you never updated your iPhone the charges would likely continue to work.

Are they MFI certified?

KeithP

At the time you bought this charger, it worked.

Six or seven months down the line it still worked - exactly how it worked on the day it was bought.

What has changed is your phone's demands on the charger.
The phone has changed. The phone has decided not to accept the charge from your charger.

Perhaps you need to consider purchasing a phone and charger that conform to some industry recognised standard, not one that relies on a proprietary design that appears to change every six months or so.

Money_Grabber13579

Is Apple really pushing out software updates to disable phone chargers? I have used Apple and non-Apple (AmazonBasics and Belkin) phone chargers for years and all of them still work. My phones are also regularly kept up to date. Sounds like the OP’s handling of the cables is damaging them, if they are going through so many of them.

Ditzy_Mitzy

To use a somewhat silly analogy: I buy a pillowcase and put it on my pillow.  Whilst I'm out a secret agent despatched by the pillow's manufacturer sneaks into the house, takes the pillowcase off and replaces my pillow with a different one that is twice the size and diamond shaped.  The agent, before he goes, scribbles a note saying 'try using that now, sucker' and pins it to my pillowcase.  Do I have a case against the shop that sold me the pillowcase?  No.  Should I assume that I have got a case against said shop and make a series of complaints?  No.
Should I complain about the pillow factory and their secret agents?  Yes I should, but the factory is halfway up a mountain in the sinister secret kingdom of Lowtaxjurisdictia; and is protected by teams of secret agents, elite lawyers and mercenaries with sub-machine guns.  It's a scary sort of place and I'm likely not to get anywhere with my complaint.  
What to do?  Buy a very large, diamond shaped pillowcase of the sort that the linen shop has mysteriously started selling of course.  One could make a case for there being something funny going on, however the shop is only responding to what the pillow factory does; it's a slightly bigger cog than you are but it isn't driving the machine.  

Peter999_2

Apple release updates that stop third party chargers from working?,   I just don't understand why people would deal with a company where this happens.     Granted from 2007 to 2011 the iPhones were so much better than any of the competition, but these days they are no longer.     They really do have some despicable practices if it is true.