Avro Energy Smart Meters

Zellah

@[Deleted User]
I thought the Zigbee wireless standard used 2.4Ghz frequency, ie same as home 2.4Ghz wifi? 
https://support.metageek.com/hc/en-us/articles/203845040-ZigBee-and-WiFi-Coexistence

Loumacscfc

GEO Trio 2 smart meter/Avro
I've had this Trio 2 meter for some time but frustratingly when I set the WiFi up so I can use the app to monitor my usage it drops out each night and you have to start again by entering your router password.Ive had constant to and fro emails with Avro energy and each time they tell mec to wait 5 days and the issue will be resolved,it never is,they don't have a clue. 
Has anyone got this issue and have they managed to resolve it ?

MidlandsGlory

Loumacscfc said:

GEO Trio 2 smart meter/Avro
I've had this Trio 2 meter for some time but frustratingly when I set the WiFi up so I can use the app to monitor my usage it drops out each night and you have to start again by entering your router password.Ive had constant to and fro emails with Avro energy and each time they tell mec to wait 5 days and the issue will be resolved,it never is,they don't have a clue. 
Has anyone got this issue and have they managed to resolve it ?

Been there.. got the tee-shirt. Quick answers, yes they know about it, is the buck being passed back and forth between Avro and GEO? I think so, is there a solution? no, do we think Avro give a damn? no!!!
Here is what both have said to me, 

 --------------------From Geo ---------------------------

Hi,

​Is your supplier Avro and do you have an L&G meter and is it not just the Wifi that resets but any settings you change such as budget?

​If so please can you contact Arvo and let them know you are having the overnight factory reset issue, this is something Avro are aware of.

----  And from good old Avro ----------------
Hello,
Thank you for your email regarding this issues with your in-home display.
We are aware of the issue and we are currently working with the manufacturer of our in-home display to seek a permanent resolution. Once we do have a resolution, this will be sent to your device automatically and the change will be visible to you.
We can assure you that this is just a display issue and it will not affect your bills. However, if you do have any concerns that the actual meters are not recording your usage correctly, then please let us know.

Kind Regards,

Simon

Smart metering | Avro Energy Limited | Wheatfield
House, Wheatfield Way, Hinckley, Leicestershire, LE10 1YG

---------------------------------------------------------------------------------------------
So its back to tramping out to the 'smart' meter in the rain with a pencil and jotting down the readings to send in, at least when the app/wifi worked (and it used to, at least for a few weeks at a time) you could recall the readings from your phone in comfort.
I would be less bothered if it had never worked, but like I said, it used to, and then someone broke something and now its useless, its obviously just a software issue that someone screwed up and its shocking they have no idea how to undo it.

Loumacscfc

I have just had a firmware update after weeks of getting this resolved. This is what is needed to hold the WiFi.

MidlandsGlory

Loumacscfc said:

I have just had a firmware update after weeks of getting this resolved. This is what is needed to hold the WiFi.

I have seen updates before, they didn't work. Mine is currently Firmware A5.9.0/B22/T1.5
UI version 2.3.4
Is yours different?

MidlandsGlory

Well ring out the celebration bells across the land!

2 nights so far its stayed connected! Maybe its really fixed this time!

Fingers crossed.