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Am I entitled to a refund?
jtur99
Posts: 17 Forumite
Please help. I have recently ordered a radiator cover from Touch Global via Mano Mano. I very quickly cancelled to order as I realised it would not be right. However, the next day I received an email saying it had just been dispatched. So I now need to return the item. They have agreed to refund to cost of the item but are now refusing to pay the return postage (around £40 as I used the service they told me to). I have emails where they say I should not have to bear the return postage cost which is why I returned the item but they now seem to be going back on this.
Please help. Am I entitled to a refund on the return postage? It was cancelled the day before it was dispatched.
Thank you
Please help. Am I entitled to a refund on the return postage? It was cancelled the day before it was dispatched.
Thank you
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