Help homebuyers report and conservatory issues

MrsD2005

Hi all, 
We had our homebuyers report done a week ago on the property we currently rent and are looking to buy from our landlords.
We noticed a few months ago a crack in the wall where the conservatory is joined to the house. 
The day of the survey we pointed this out to the surveyor who verbally stated that the damp course was higher than the slabs outside the conservatory and as such there was water pooling underneath causing this issue. In addition the dwarf wall at the back of the conservatory was cracked for the same reason. 
He advised that excavation would be needed to investigate and then the vendors would need to correct the issue. 
However the full written report has come today and made no mention of this. It just states crack to conservatory wall and dwarf wall which is well established and their recommendation would be to watch and wait. 
Why the difference in the written report to the verbal on the day? I have been unable to contact them today and so will try again tomorrow.
I had informed our landlords of the verbal report and they were set to get builders to come and quote for repair, however now I have the written report they are saying that actually there's no cause for concern on their part.
Very stressed and confused. First time buyer out of my depth entirely!
Solicitor has stated he isn't qualified to comment on the survey. 
So just wondered if anyone could give any advice. 
Many thanks. 

AnotherJoe

Its up to you to ask for what you want. The surveys are irrelevant in that respect.

I suggest you get your own builder in (rather than one paid for by the vendor) and ask them for a quote to fix.

greatcrested

MrsD2005 said:

We noticed a few months ago a crack in the wall where the conservatory is joined to the house.
The day of the survey we pointed this out to the surveyor who verbally stated that the damp course was higher than the slabs outside the conservatory

what is the supposed connection? Either you misunderstood or the surveyor is incompetant.

and as such there was water pooling underneath causing this issue. In addition the dwarf wall at the back of the conservatory was cracked for the same reason.

Pooling water might well cause damp. Unlikely to cause a crack.

He advised that excavation would be needed to investigate and then the vendors would need to correct the issue. 
However the full written report has come today and made no mention of this. It just states crack to conservatory wall and dwarf wall which is well established and their recommendation would be to watch and wait. 
Why the difference in the written report to the verbal on the day? I have been unable to contact them today and so will try again tomorrow.

let us kow his explanation

I had informed our landlords of the verbal report and they were set to get builders to come and quote for repair,

Repair what and how?

Fill the cracks? That won't solve the underlyig reaso for the cracks which could reappear within months.

Remove the slabs? How will that help?

Just getting the seller to get some builders to quote for 'a repair' which will be the cheapest they can pursuade a builder to do is not going to help you.

however now I have the written report they are saying that actually there's no cause for concern on their part.
Very stressed and confused. First time buyer out of my depth entirely!

You need to propery understand exactly what has caused whatever problems exist, and exactly what repairs are needed.

If the surveyor is now saying "watch and wait" that is actually much more sensible with cracks. If over 12 months they remain the same size, then there's no ongoing movement, the cracks can be filled and forgotton.

If the cracks expand.....

MrsD2005

Thanks for the reply. That Is what he said as I wrote it down so I didnt forget. 
The conservatory walls are damp in places. He said the excess moisture in the ground was causing the conservatory to lean and pull away from the house.
He said the only way to fix would be to redo the foundations properly put soakaways and the slabs to be laid properly with adequate drainage to correct he issue. But excavation would be the only true way to confirm. 
He said I would advise you to excavate and confirm. 
I obviously informed the landlords, as he said it will cost thousands. 
But now the report mentions none of it. I've emailed them explaining this and asked that they contact me immediately. I will call again tomorrow. 
We truly love the house, its our home, but I dont want to get lumbered with a subsiding conservatory and a huge bill. 
What a nightmare! 

MFWannabe

Are you purchasing the property at market value or a reduced price because you have been renting for a while? 

greatcrested

MrsD2005 said:

Thanks for the reply. That Is what he said as I wrote it down so I didnt forget. 
The conservatory walls are damp in places. He said the excess moisture in the ground was causing the conservatory to lean and pull away from the house.
He said the only way to fix would be to redo the foundations properly put soakaways and the slabs to be laid properly with adequate drainage to correct he issue. But excavation would be the only true way to confirm. 
He said I would advise you to excavate and confirm. 
I obviously informed the landlords, as he said it will cost thousands. 
But now the report mentions none of it. I've emailed them explaining this and asked that they contact me immediately. I will call again tomorrow. 
We truly love the house, its our home, but I dont want to get lumbered with a subsiding conservatory and a huge bill. 
What a nightmare!

That's an awful lot more relevant information than you originally posted!

Thrugelmir

MrsD2005 said:

We truly love the house, its our home, but I dont want to get lumbered with a subsiding conservatory and a huge bill. 
What a nightmare! 

Then revise your offer accordingly. Sounds more than just a repair. If excavation is the only way of revealing the extent of the issue. Something the surveyor cannnot quantify visually.