New Windows . . .

olgadapolga

Just had new windows fitted. We noticed that on one of the windows the frame has been "welded" together but not particularly well as the bits of the frame don't line up (pics below). My knowledge of how windows should be is poor so just wanted opinions on this and whether I should mention it to the window fitter:

Greatgimp

I wouldn't be happy with them, but somebody should come along soon with advice.

olgadapolga

I didn't know if I was being overly fussy or not. It's only one window but it's very noticeable as it's the lounge window.

Jeepers_Creepers

May I say something that is almost certainly true? The fitters are crossing their fingers and toes you won't say anything - that they'll get away with it.

It's bizarre - I've never seen anything like that before. Since it's on a transom (is that the right term?), I'm guessing the person who was in charge of the frame cutting machine got it wrong and cut right through that vertical frame instead of just making a V-notch. How they could then think that such a shockingly crude, poorly-finished weld would be acceptable is just jaw-dropping.

You can absolutely insist they replace the whole window if that is your preference. Failing that, they need to come up with a very handsome discount. If you go for the latter, then make certain the water and air-tight seal isn't compromised.

Personally, I'd insist they replace it - it looks bad, and always will.

olgadapolga

Thank you for the comments; the fitters are coming back tomorrow (they don't make the windows) so I will say something to them. The company who made the windows have already messed up once as they sent obscured glass instead of plain glass for one of the windows (which is going to be replaced tomorrow).

I was just saying to my husband that if I'd purchased a car where the panels didn't line up properly then I'd soon be moaning about it, so why not say something about this (because the windows weren't exactly cheap!)

EssexExile

The method of cutting and joining is pretty normal, they should line up though.

daveyjp

Its a bodge as there is absolutely no need for a joint in that location.  It needs a new frame.

olgadapolga

Going to speak to the fitters about it and will update afterwards.

Thank you for all the comments

FreeBear

olgadapolga said: the fitters are coming back tomorrow (they don't make the windows) so I will say something to them.

There are only a handful of companies that actually make the frames - It costs a lot of money to purchase the manufacturing equipment, and you need a pretty large building to house it all. The fitters will be buying the frames in from one of these companies, and quite frankly, should have rejected this frame before even coming to fit it.

But rejecting the frame would have meant a delay in installing the window (probably late January), and might be hoping that you won't notice.

olgadapolga

Showed the window to the fitters, cue mutterings about about tolerances until I pointed out that the parts of the frame either side of the join just didn't align and it was noticeable from across the room. No arguments, just offered a discount or a new frame. I opted for a new frame, because, as was pointed out, I would always know that it was there (and these windows weren't cheap), cue further mutterings.

New frame will be installed late January.

Unfortunately, I think that the comments on here were right, and they were hoping that we wouldn't notice. 

Jeepers_Creepers

Cool. Well done.

I struggle to understand companies like that. Can you imagine being the supplier/fitter and trying to palm off such a poor standard of work - such an obvious mistake? Zero integrity.

PLEASE leave a frank and honest review for them when all is done. Good points - and the bad.