Lidl Customer Services 14 December 2020 at 8:48PM in Random Acts of Kindness and All things Positive! 4 replies 1K views

sandradaw

I had bought wrong item.from Lidl and needed an exchange but didn't have receipt.Cashier told me I needed to speak.to Customer Services who would trace.my transaction, i knew time and date. They would give me a ref to take back into.store so they could do exchange.. I rang Customer Services and spoke to a young lady called Dawn. I.must say I have never found a more helpful person than Dawn. She said store had given me wrong info and if I held on she would ring store.manager, which she did. I then went back into store and item was exchanged immediately. I did tell store how helpful Dawn had been, she is indeed a credit to Lidl

pogofish

What's the COVID/random aspect?

Surely this would be better placed in the Praise (PVW) forum?

elsien

To be fair, this sub forum is called (in part) all things positive.
Easy mistake to make for someone new to the forum. 

fatbelly

sandradaw said:

I had bought wrong item.from Lidl and needed an exchange but didn't have receipt.Cashier told me I needed to speak.to Customer Services who would trace.my transaction, i knew time and date. They would give me a ref to take back into.store so they could do exchange.. I rang Customer Services and spoke to a young lady called Dawn. I.must say I have never found a more helpful person than Dawn. She said store had given me wrong info and if I held on she would ring store.manager, which she did. I then went back into store and item was exchanged immediately. I did tell store how helpful Dawn had been, she is indeed a credit to Lidl

I decided to limit my shopping at the start of the pandemic, to one shop per week, at one store. I had previously 'shopped around' to save a penny here, a penny there. Factor in petrol costs and there was probably not much net benefit.

I knew I could get most of what I wanted, at consistently good prices, at my local Lidl, and have been in the routine of shopping there on a weekday evening ever since.

I have to say that the staff are the most helpful and relentlessly positive individuals. Any complaint/query has been dealt with instantly, within the store.

Murphybear

We have had fairly good customer service from Lidl, never had a problem getting money back.  The best thing was some years ago I bought their version of a weed wand and couldn’t get it to work properly.  They sent me a replacement and a new gas cylinder which had to come from Germany.  Broke a few mailing rules there

Since the current lockdown we haven’t shopped there since it is in the next town 14 miles return.