Transferring of Warranty (on new works done on property)

WN · 14 December 2020 at 2:31PM

Shared experiences on transferring Double Glazing warranty? I would like to ask if anyone else has experienced this situation or if they are aware that this is a standard regulation. Any comments welcome.

I purchased a house in 2017. It had been renovated so the double glazing was installed in 2016 with a 10 year guarantee in the previous owners name. Recently, I had an occasion to contact the glazing company where they told me that the warranty was not in my name and therefore I was not covered. Apparently the warranty should have been transferred between the previous owner and myself within 3 months of purchase. They advised me to arrange transfer of the warranty now, but however there would be a charge. I don’t know how much the charge is as yet, but just wondered if this is a normal practice. Any comments or suggestions welcome. Thank you.

loubel · 14 December 2020 at 8:16PM

It should say on the warranty paperwork what their requirements are for transferring but it is usual to charge an admin fee if they have to be notified. You may also need all of the original installation paperwork if you want to make a claim.

eddddy · 14 December 2020 at 8:35PM

You currently have no contract with the double glazing company - so they can impose any costs, fees and terms that they want, in return for providing you with a warranty.

The people you bought the house from would have had a contract with the double glazing company That contract might (or might not) have allowed them to transfer the warranty to you for free, or for a specified fee. So you could try contacting the people who sold you your house, to see if they will help - but they might not be interested.

davidmcn · 14 December 2020 at 8:40PM

The terms of the warranty and how (if at all) it can be assigned are usually stated in the warranty itself - aren't they? The time to check it was as part of your due diligence when you were buying.