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John Lewis terrible service
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Ugh, Yodel - just seeing that word makes me know trouble lies ahead 😕😬🤦♀️1
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I ordered a dishwasher from JL in 2019, over the phone explaining it was to be delivered to a property on the first floor, going up 13 steps.OK they said, no problem, duly noted. I also paid to have the old appliance removed and taken away. When the driver arrived he was livid about my arrangements with JL, complaining he'd been here there and everywhere as they - JL - obviously couldn't figure out logistics. With that over and my refusing to accept the appliance unless it was put in the first floor kitchen, he got the hump quite literally and carried it up with his nicer mate. Upon finding out the old d/w was to be taken away he then refused to speak to me. There was much banging and slamming of my old d/w onto the lorry but the ordeal was over. I lodged a complaint with JL who apologised profusely, gave me back the removal costs and sent a £100 voucher. Praise to JL!0
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KarenB021 said:I ordered a dishwasher from JL in 2019, over the phone explaining it was to be delivered to a property on the first floor, going up 13 steps.OK they said, no problem, duly noted. I also paid to have the old appliance removed and taken away. When the driver arrived he was livid about my arrangements with JL, complaining he'd been here there and everywhere as they - JL - obviously couldn't figure out logistics. With that over and my refusing to accept the appliance unless it was put in the first floor kitchen, he got the hump quite literally and carried it up with his nicer mate. Upon finding out the old d/w was to be taken away he then refused to speak to me. There was much banging and slamming of my old d/w onto the lorry but the ordeal was over. I lodged a complaint with JL who apologised profusely, gave me back the removal costs and sent a £100 voucher. Praise to JL!
I’ve had a few similar experiences with JL over the years - always handled well. If only all companies behaved the same way.1 -
KarenB021 said:I ordered a dishwasher from JL in 2019, over the phone explaining it was to be delivered to a property on the first floor, going up 13 steps.OK they said, no problem, duly noted. I also paid to have the old appliance removed and taken away. When the driver arrived he was livid about my arrangements with JL, complaining he'd been here there and everywhere as they - JL - obviously couldn't figure out logistics. With that over and my refusing to accept the appliance unless it was put in the first floor kitchen, he got the hump quite literally and carried it up with his nicer mate. Upon finding out the old d/w was to be taken away he then refused to speak to me. There was much banging and slamming of my old d/w onto the lorry but the ordeal was over. I lodged a complaint with JL who apologised profusely, gave me back the removal costs and sent a £100 voucher. Praise to JL!0
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NBLondon said:Ordered an item from JL Sunday night; expected delivery 5 days. So far, so good. Sent by Yodel (oh no!) who said they would deliver on Tuesday afternoon. No knock, no card, no delivery. Yodel tracking claims they left item "By Front Door" at 1339; I looked at 1347 - no item. Yodel CS claim it's JL problem as they delivered and they couldn't return to depot as goods were perishable. (Nope - it was electrical) So copied conversation back to JL Customer Services and see what happens next...
I took the refund - having gone out and bought a replacement from Currys in the sales...I need to think of something new here...0 -
Currys oh dear oh dear .
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Out of the frying pan.....0
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[Deleted User] said:Ugh, Yodel - just seeing that word makes me know trouble lies ahead 😕😬🤦♀️0
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