Gym membership cancellation <7 Days

Adrian1999

Long story short.

Membership was taken out and within ten minutes, the individual changed their mind. They were brushed off saying the membership cannot be cancelled, and they are tied into 5 months (2 free, then 3 full price).
What are their options? Only been once, and has not been a week since signing up. Unable to get any follow up response from their members information email.

Many thanks.

MattMattMattUK

Did "the individual" sign up online or in person?

KatrinaWaves

MattMattMattUK said:

Did "the individual" sign up online or in person?

Considering they have used the gym once, yet tried to cancel within ten minutes, I can only assume it was in person.

Either that or they live close and legged it after signing up? 

Aylesbury_Duck

Isn't there something about a cooling off period ending as soon as the service is used?  If the individual has used the gym, doesn't that limit their options to the cancellation terms they agreed to at sign-up?

elsien

Unless it’s in the gyms terms and conditions, there won’t be a cooling off period for someone who signed up in person anyway. Although 10 minutes is a very quick change of mind. 

The individual’s options are likely to be limited to continue paying and continue using the gym, or continue paying and don’t use the gym.
Have they read the terms and conditions they signed up to - what do they say about cancellation? 

Adrian1999

Damn the gym is sneaky.. did some reading prior to this, and have learnt a lot. So, you "sign up/register" an account online, they don't take any banking details at that point. On your initial visit, they verbally discuss the sort of terms, take your details and then ask you to verbally confirm agreement.

Doesn't look like theres a way out here.

Aylesbury_Duck

Adrian1999 said:

Damn the gym is sneaky.. did some reading prior to this, and have learnt a lot. So, you "sign up/register" an account online, they don't take any banking details at that point. On your initial visit, they verbally discuss the sort of terms, take your details and then ask you to verbally confirm agreement.

Doesn't look like theres a way out here.

What's sneaky about that?  I'd say it's the opposite. They're providing a built-in cooling-off period.  You, sorry, the individual had a chance to reflect after registering online and again in person.

Or was the individual forced to agree when they visited in person?

unholyangel

Adrian1999 said:

Damn the gym is sneaky.. did some reading prior to this, and have learnt a lot. So, you "sign up/register" an account online, they don't take any banking details at that point. On your initial visit, they verbally discuss the sort of terms, take your details and then ask you to verbally confirm agreement.

Doesn't look like theres a way out here.

Making payment doesn't set when there is a contract formed.

There is a contract when there is an offer and acceptance of that offer. The question is what exactly were you signing up to online. 


However, why did they change their mind within 10 mins? Is it just a change of mind? Or was there a reason for the change of mind (which may - emphasis on may - give it's own right to cancel)?