Faulty goods and website has didapoeared

catryn

We bought a set of prints from the Ronnie Wood shop and paid for them by credit card. When we opened the parcel there was a damage to the case and all the contents as though the parcel had been dropped on its corner.
I took photos and sent an email to the site and we had an automated response. The site has now gone offline.
Can anyone please advise as to our rights. The damage means that it is in our eyes worthless.
Thank you

Aylesbury_Duck

If they arrived damaged you have a right to return them for a refund.

What's the business you bought from, perhaps they've closed?  How did you pay?

catryn

Credit card. The website and shop have disappeared- it was a  genuine site that we have used before.

davidmcn

Their website being offline doesn't necessarily mean they no longer exist - have you tried contacting them by other methods?

Aylesbury_Duck

Speak to your card company about options.

catryn

davidmcn said:

Their website being offline doesn't necessarily mean they no longer exist - have you tried contacting them by other methods?

Can’t find them anywhere!

catryn

Aylesbury_Duck said:

Speak to your card company about options.

Thank you, will do

davidmcn

catryn said:

davidmcn said:

Their website being offline doesn't necessarily mean they no longer exist - have you tried contacting them by other methods?

Can’t find them anywhere!

The site is at least archived:
https://web.archive.org/web/20200614162607/https://shop.ronniewood.com/terms/
And appears to be his record label:
"Our registered address is:
Universal Music Direct Limited

4 Pancras Square,
London, N1C 4AG,
England

Our registered company number is 03840597"

So not a shady fly-by-night operation. Suspect the domain expiring has just been an admin c0ck-up.

born_again

Has someone just forgot to pay for the renewal of the domain name?