Dreams mattress

SUPERGIRL2020

I bought a new mattress from dreams online. The mattress is too hard it's keeping me awake every night with aches & pains.

I contacted dreams to do an exchange but they refused as they only give a 40 night comfort exchange. Ive had the mattress just over 2 months I gave it some extra time as I thought I would get used to it but I'm not. 

What are my rights? 

Diamandis

If there's something actually wrong with the mattress you could take it further but if you just don't find it comfortable (and mattresses are very much personal preference) then you can't expect a refund. 

MattMattMattUK

SUPERGIRL2020 said:

What are my rights? 

In terms of returning a product you have decided you do not like, two months after you bought it, having used it every day for 60+ days, none.

JJ_Egan

Problem is you buy the wrong mattress in the first place . But it takes a few weeks to find you don't like it .

SUPERGIRL2020

Nothing is wrong with mattress in terms of damage its just too firm. I don't want a refund I only want an exchange as dreams told me firm was what I needed well obviously they are wrong as Ive never ached so much from a mattress 

Aylesbury_Duck

SUPERGIRL2020 said:

Nothing is wrong with mattress in terms of damage its just too firm. I don't want a refund I only want an exchange as dreams told me firm was what I needed well obviously they are wrong as Ive never ached so much from a mattress 

If there's nothing wrong with it and you're outside their 40 day exchange period, you're not entitled to anything, I'm afraid.

MattMattMattUK

SUPERGIRL2020 said:

Nothing is wrong with mattress in terms of damage its just too firm. I don't want a refund I only want an exchange as dreams told me firm was what I needed well obviously they are wrong as Ive never ached so much from a mattress 

They have a 40 change your mind policy, you have exceeded that. If you have changed your mind on a product and no longer like it, once the returns window has passed then that is down to you, if you want a different mattress then you will need to purchase a different mattress. 

SUPERGIRL2020

I gave it an extra month as I thought my body would adapt to it but it hasn't if anything its got worse with hip, back and shoulder pain 😞

JJ_Egan

A mattress topper is one way out .

https://www.johnlewis.com/john-lewis-partners-synthetic-soft-touch-washable-dual-layer-6cm-deep-mattress-topper/p1519431

SUPERGIRL2020

Ive bought a mattress topper but still have hip and back pain

JJ_Egan

In that case worth seeing a Doctor  .

Good mattress info here .

https://johnryanbydesign.co.uk/ask-us-a-question/