CMS delays in dealing with reported change

kimdegsidash

Is anyone experiencing similar difficulties to me in getting CMS to deal with a reported change?
I reported a change in circumstances on 19 Oct by telephone (how I got through I don't know because I've tried phoning since and been cut off every time).
The change review decision was due to be completed on 19 November - nothing happened.
The annual review came out automatically dated 26 November - based on out of date information and incorrect.
I submitted a mandatory reconsideration request using the online system on 29 November - referred them to the reported change from 19 Oct.
Got a standard letter saying it would be dealt with (no date given).
I tried phoning serveral times (my change is one of their list of cases that can be dealt with by telephone) but every time get cut off.
I sent a further message on 30 November and uploaded documents in support of my change.
Got a standard email reply saying that if I am trying to contact them about a change I can report a change on the online system.
Just getting massively frustrated with them as the legal requirement to pay maintenance continues while they fail to deal with a reported change in good time.
Has anyone managed to get through on the phone lines - and does anyone know how long I can expect to wait for a decision on a mandatory reconsideration?
Thanks

daddydodo

Hi, I really sympathise with you as I am in a similar situation, although mine is becasue my conts based JSA stopped after 6months and now the CMS having used their cr&p system and processes think that my pay has magically returned to my pre-unemployment level when in fact my income is zero. I too submitted a mandatory reconsideration request and got the standard auto message back but since then - nothing. ANd yes, it was explained to me that I was liable for their (hugely) incorrect assessment until the time when they finally get their finger out and complete my re-assessment. I have got through on the phone, thank goodness wasn't cut off but did have a 1hr+ wait in the queue -only to get through to someone who was utterly clueless and completely unhelpful.
I'm not blaming the staff, I think all the good ones have been drafted in to help with the increase in UC claims and the rest seem to be staff provided by Brook street agency. I am however blaming an utterly useless on-line provision and archaic set of processess and assumptions. I can catagorically state the CMS online system is the worst experience ever. ANd having lived through the birth of the internet I have seen some shocking systems.. Congratulations CMS gold star for awfulness!
Good luck, I can at least see the light at the end of the tunnel as come September I am done with the utterly useless and shambolic department and will never have to waste my time dealing with them ever ever ever again.
Merry Christmas!