Royal Mail Click and Drop international

lilac_dawn

Can someone help please: I paid for and printed 2 parcels to send, including customs declarations - no problem. I then did the same for 2 letters (Christmas cards) and it has again printed customs declaration forms. Surely these aren't needed for Christmas cards? I put in the value as £0 and category as letter. Would hate to pay and not stick these on to find out that the recipient has has an issue and had to pay to receive them.
Listed in this category as can't find a suitable one about postage! 

Spoonie_Turtle

Shouldn't need to 
https://www.postoffice.co.uk/mail/customs-forms

"Letters and large letters containing only correspondence, commercial invoices or shipping documents do not require a customs form."

KxMx

No you absolutely don't need a custom label for letters, I find it puzzling when I use the service why they insist on wasting my ink!
Very annoying. 

Spoonie_Turtle

^ you should be able to select which pages to print, just FYI

knightstyle

The labels are all on the same page so you have to print them all.

KxMx

Exactly, label, customs form & p. o. p are all on the same sheet. 
Just did two more this morning for Christmas cards.
When I first used the service I did feedback to RM how unnecessary it was having to print a customs form for essentially every international item, didn't get a reply or acknowledgement. 

Spoonie_Turtle

knightstyle said:

The labels are all on the same page so you have to print them all.

Ah right. Every time I've done Click and Drop for international parcels it's been on a separate page, but they were parcels not letters so that could possibly be why. Come to think of it, they did include the customs form for parcels going to the EU unnecessarily (as it was then, soon will be necessary).

And actually that was when it was the small customs form, I can't remember what happened with the format when they changed it to the larger form - I was too preoccupied with the change of form to notice and remember whether it was still separate.

forgotmyname

Print to Doc or PDF and edit the label, then print using the printer.  Done that many times.