Wrong door fitted but contract signed

Aylesbury_Duck

Uptown_Boy said:

Not sure if this has been asked or otherwise clarified ... was this a purchase made in-store or was the whole transaction made at a distance? (e.g. online / emails / phone).

OP went into the showroom and discussed it with the salesman, so not a distance sale in this case.

Whitlane

The original enquiry was done by email. I have used this company on several occasions and requested the same door as had been fitted in another property and referenced it by name.  Unfortunately, the company are now using a different manufacturer and the name of the door is different with this manufacturer.  

It was therefore clear from the emails regarding the style of door that I wanted.  When I went in to the showroom to place the order we again discussed it again but unfortunately the sales assistant who I had been dealing with both via email and in the showroom wrote down the wrong type of door (Flush rather than Farmhouse).

The person who I am dealing with at the company regarding the complaint are telling me that I must have changed my mind and that is why the sales assistant wrote the Flush door rather than the Farmhouse door on the order.

I have asked to arrange a meeting between the sales assistant, the person who is dealing with the complaint and myself to resolve this issue and get to the bottom of it but this has been declined by the company.