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Credit Club Experian Access

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I am new to using credit scores. Joined credit club in September 2020. I have so far read reports for September and October. Now when I log in my account says "Next update due 3rd October". When I select the Credit report tab ,I get the message "Credit Report Failed", I have tried for several  times a day for days but get the same message.
My browser delete cookies automatically when close it.
How can I get access to my free monthly report?

Comments

  • adamp87
    adamp87 Posts: 899 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    Have you tried contacting Credit Club first?
  • PRAISETHESUN
    PRAISETHESUN Posts: 4,862 Forumite
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    Contact credit club as they may be able to advise. Otherwise some on the forums have reported success by deleting their accounts and re-registering - the only downside is that you lose access to previous reports so make sure to save copies before you do that. Otherwise you can request a statutory report directly from Experian - this is free and will contain the same data as shown on the MSE credit club page.

    Also make sure you check your data with the two other CRAs - Equifax (Clearscore) and TransUnion (Credit Karma).
  • yksi
    yksi Posts: 1,025 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    Try re joining with a different email address. It will still access your (only) Experian report.
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